Customer Insight & Support Assistant

Malibu, Atlanta; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

PD conferences

Business trips

R&R Trips

Bonuses and Awards

Job summary

Malibu, Atlanta is seeking a dedicated customer service representative to be the first point of contact for our customers. The ideal candidate will provide exceptional service while supporting our mission to understand and act upon customer needs.

This role requires strong listening skills, a customer-oriented mindset, and the ability to work efficiently under pressure within a diverse team. Benefits include professional development conferences, business trips, and bonuses for outstanding performance.

Qualifications

• Experience in a Customer Service role.
• Team player; able to interact effectively with colleagues and team members.
• Comfortable working in a diverse and multicultural environment.

Responsibilities

• Provide the best customer service by understanding what our community wants.
• Communicate with customers to address inquiries.
• Identify clients in vulnerable situations and determine support steps.
• Detect and investigate trends and patterns in customer feedback.

Skills

Knowledge about practices and principles of Customer Service

Customer and business-oriented with exceptional listening skills

Excellent organizational skills

Ability to manage an intense workload

Demonstrate excellent interpersonal skills

Job description

Malibu, Atlanta is seeking a dedicated customer service representative to be the first point of contact for our customers. The ideal candidate will provide exceptional service while supporting our mission to understand and act upon customer needs.

This role requires strong listening skills, a customer-oriented mindset, and the ability to work efficiently under pressure within a diverse team. Benefits include professional development conferences, business trips, and bonuses for outstanding performance.