Customer Success & Sales Lead (Hybrid)

Express Employment Professionals - Cincinnati East; Bremerton (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Performance-based sales bonus program.

Additional company bonus opportunities

Paid vacation and sick leave.

401(k) with employer match after 90 n 

Job summary

Express Employment Professionals is seeking a Customer Sales & Engagement Specialist in Bremerton, WA. The role handles inquiries, sales support, and project coordination with a customer-first focus.

You will prepare proposals, maintain records, and coordinate between customers and internal teams. Strong communication and organizational skills are essential for success in this full-time position.

Qualifications

• Experience in customer service, sales, project coordination, or a related role.
• Strong communication and relationship building skills.
• Highly organized with strong follow through.
• Comfortable using business software and learning new systems.
• Ability to manage multiple customers and projects at the same time.
• Strong attention to detail and problem solving skills.
• Ability to work independently and know when to elevate issues.
• No surveying experience required.

Responsibilities

• Respond to inbound customer inquiries by phone, email, and website submissions.
• Learn customer needs and recommend surveying services.
• Prepare and send proposals for routine projects using company guidelines.
• Follow up on proposals and maintain accurate customer records.
• Serve as the customer's primary nontechnical point of contact throughout the project.
• Provide project updates and coordinate communication between customers and internal teams.
• Monitor project progress and help identify delays, roadblocks, or issues requiring attention.
• Escalate technical questions or complex situations to surveying professionals as needed.
• Support business development and lead generation activities when needed.

Skills

Customer service

Sales

Project coordination

Communication

Organization

Attention to detail

Tools

CRM software

Project management software

Job description

Express Employment Professionals is seeking a Customer Sales & Engagement Specialist in Bremerton, WA. The role handles inquiries, sales support, and project coordination with a customer-first focus.

You will prepare proposals, maintain records, and coordinate between customers and internal teams. Strong communication and organizational skills are essential for success in this full-time position.