Client Success & Sales Specialist

Timeless Design Works Limited.; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

A leading design firm is seeking a Customer Success & Sales Agent to provide personalized assistance and support clients throughout their purchases. Candidates should possess excellent communication skills, empathy, and previous experience in customer support or sales. The role includes guiding clients, answering inquiries, and identifying upselling opportunities while maintaining a deep knowledge of the company's collections. Join a partnership that strives to enhance customer satisfaction.

Qualifications

• Fluency in English, other languages are a plus.
• Previous experience in customer support or sales preferred.
• Demonstrated professionalism, empathy, and reliability.

Responsibilities

• Provide personalized assistance to customers via email, chat, and phone.
• Guide clients through inquiries, quotations, and order fulfillment.
• Identify upselling opportunities to support the sales team.

Skills

Fluency in English

Excellent written communication

Empathy

Commercial awareness

Job description

A leading design firm is seeking a Customer Success & Sales Agent to provide personalized assistance and support clients throughout their purchases. Candidates should possess excellent communication skills, empathy, and previous experience in customer support or sales. The role includes guiding clients, answering inquiries, and identifying upselling opportunities while maintaining a deep knowledge of the company's collections. Join a partnership that strives to enhance customer satisfaction.