Account Manager Associate

FORTUNA; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

FORTUNA in Chicago is looking for a skilled Account Representative to enhance customer relationships and support sales efforts. The ideal candidate will have strong account management and project management skills, ensuring that business objectives are met through effective teamwork.

The position offers a salary range of $45,000 - $55,000 annually, with opportunities for personal and professional growth within a dynamic environment.

Qualifications

• Prior experience as an Account Representative or similar sales role.
• Experience in brand marketing and sales is an asset.
• Ability to solve complex problems.
• Superb project management skills across teams.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain business excellence by updating sales trackers and invoices.
• Support in developing the sales pipeline for clients.
• Review accounts, process customer payments, and maintain records.
• Collaborate with teams to meet deadlines and organize tasks.
• Understand customer needs and relay them to the team.

Skills

Account management

Project management

Problem-solving

Communication skills

Customer service

Job description

Fortuna Chicago was created to acquire and retain customers in a personalized manner for all types of companies. Today, we lead the way within the Chicago area in live marketing experiences, specifically for our innovative brand awareness and PR campaigns. Here at Fortuna Chicago we understand the idea of marketing is not a unique concept, but the execution of a business that delivers excellence in PR and marketing makes the company remarkable.

Job Description

The ideal candidate should possess strong account management skills and be a proven people leader. They should have the ability to deliver services as per agreed service levels, manage workflows in a distributed work environment, and lead or participate actively in contributing to continuous improvement initiatives.

Salary range: $45000 - $55000 per year.

Responsibilities

• Help maintain business excellence by helping update internal sales trackers, customer invoices, and other deliverables related to the account.
• Support in the development of the sales pipeline for clients.
• Review and harmonize accounts, process customer payments and maintain an updated record.
• Collaborate with the project management team to help keep teams organized, helping everyone meet the deadlines created.
• Handles multiple tasks simultaneously and exhibits exceptional organizational ability.
• Work directly with clients and drive their ability to improve their business objectives.
• Work to understand customer needs, then interpret those needs back to the team.
• Exhibits initiative, problem-solving mentality, and decision-making capacity.
• Generate creative solutions to problems and ways to complete tasks.
• Proactive self-education on discipline and marketing trends in the industry.

Qualifications

Prior experience as an Account Representative or other sales role preferred.

Experience in brand marketing and sales work is an asset.

Ability to solve complex problems.

Superior inter-functional project management skills.

Excellent written and verbal communications with the ability to motivate and stimulate the team to reach a shared goal.

Able to work in a dynamic, dynamic and team-oriented environment with the ability to work with several groups simultaneously.

Experience in customer service is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.