Client Success & Support Specialist

FORTUNA; Chicago (IL); On-site; USD 44,000 - 52,000; Full time

Job summary

FORTUNA in Chicago is looking for a Client Support Specialist to enhance customer relationships and assist growth through outstanding support. The ideal candidate will possess excellent communication and problem-solving skills, capable of handling inquiries and complaints professionally.

This role demands a proactive attitude with a strong understanding of customer service policies. Join us to become a trusted resource for customers while contributing to a vibrant team in a dynamic environment.

Qualifications

• Self-motivated and eager to learn.
• Thrive in collaborative environments.
• Strong ownership of challenging scenarios.

Responsibilities

• Delight customers with effective problem resolution.
• Manage customer complaints and provide solutions.
• Answer client calls professionally and efficiently.
• Provide accurate information linking customers to support systems.
• Ensure timely acknowledgment of customer inquiries.
• Attract potential customers by answering service questions.
• Maintain consistent customer satisfaction scores.
• Engage customers and build relationships with accounts.
• Elevate unresolved issues to management.
• Adapt to additional duties as needed.

Skills

Problem-solving skills

Excellent communication skills

Customer service policy understanding

Education

Bachelor's or Associate degree

Job description

FORTUNA in Chicago is looking for a Client Support Specialist to enhance customer relationships and assist growth through outstanding support. The ideal candidate will possess excellent communication and problem-solving skills, capable of handling inquiries and complaints professionally.

This role demands a proactive attitude with a strong understanding of customer service policies. Join us to become a trusted resource for customers while contributing to a vibrant team in a dynamic environment.