Customer Success Role

BuzzyBooth.com; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

BuzzyBooth.com is seeking a Customer Success Manager to be the main contact for our clients in the United States. You’ll guide onboarding, drive adoption, and help customers thrive with our photo-booth marketing platform.

Ideal candidates have prior customer success experience, strong English communication, and a passion for SaaS. You’ll work with a fast-growing startup and support multiple accounts remotely.

Qualifications

• Must have prior customer success experience.
• Must be able to communicate in English with little to no accent.
• Experience in SaaS customer success, account management, or support.
• Highly organized and able to manage multiple accounts.
• Strong, friendly, solution-oriented communication.

Responsibilities

• Onboard new clients and set up their accounts.
• Provide ongoing support to ensure effective use of BuzzyBooth.
• Build relationships and monitor client goals to improve retention.
• Troubleshoot issues and coordinate with the technical team.
• Gather testimonials and referrals; identify upsell opportunities.

Skills

Customer success

Communication skills

Account management

Tech-savvy

Multitasking

Job description

About Us

BuzzyBooth helps restaurants, dental offices, and other local businesses turn customers into brand advocates through our photo-booth-powered marketing automation platform. We’re looking for a Customer Success Manager who’s excited to help our clients succeed and grow with us.

Role Overview

As a Customer Success Manager, you’ll be the main point of contact for our clients. Your job is to ensure they’re not just happy—but thriving with BuzzyBooth. From onboarding new clients to troubleshooting questions and sharing best practices, you’ll play a key role in building long-term relationships and driving client retention. MUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCE and MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT.

What You’ll Do

• Guide new clients through onboarding and setup.
• Provide ongoing support to ensure clients are using BuzzyBooth effectively.
• Build relationships with clients and proactively check in on their goals.
• Troubleshoot issues and coordinate with our technical team when needed.
• Share client feedback with our team to help improve the product.
• Identify upsell opportunities and help customers unlock more value.
• Gather testimonials and referrals.
• MUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCE
• MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT.
• Strong communication skills—friendly, clear, and solution-oriented.
• Previous experience in customer success, account management, or support.
• Tech-savvy, comfortable with SaaS platforms and tools.
• Highly organized and able to manage multiple accounts at once.
• Someone who loves helping others succeed.
• Be part of a fast-growing startup making a real impact for local businesses.
• Work with a supportive, entrepreneurial team.
• Flexible work environment.
• Remote opportunity.