Customer Success & Revenue Growth Specialist

Energy Innovation Corp; Laredo (TX); On-site; USD 57,000 - 88,000; Full time

Benefits offered by this job

Mentorship program

Growth opportunities

Job summary

CloudWave Technologies is seeking a Customer Service Representative in Laredo, TX. The role involves coordinating cross-functional launches, tracking pipeline performance, and driving renewals and upsell conversations.

You will brief the CS team weekly and set a cadence to keep the team accountable, aiming to manage a $57,000 - $88,000 quota. Ideal candidates have strong communication, adaptability, and good judgment, with a proven ability to forecast and own the funnel from start to finish.

Qualifications

• Strong written and verbal communication abilities.
• Willingness to adapt to shifting requirements.
• Ability to defend recommendations to Skeptics.
• Sound judgment for when to push back or absorb.

Responsibilities

• Coordinate cross-functional launches with creative, product, and operations
• Track pipeline performance and report results to leadership each week
• Negotiate renewals before the sales marketing contract goes quiet
• Drive upsell and renewal conversations with existing accounts
• Brief the Customer Service Representative team on what's working in this week's market
• Set the weekly cadence that keeps reps accountable
• Pair a $57,000 - $88,000 quota with the discipline to forecast it straight
• Own the funnel from first click to closed-won, top to bottom

Skills

Communication skills

Adaptability

Defense of recommendations

Judgment

Job description

CloudWave Technologies is seeking a Customer Service Representative in Laredo, TX. The role involves coordinating cross-functional launches, tracking pipeline performance, and driving renewals and upsell conversations.

You will brief the CS team weekly and set a cadence to keep the team accountable, aiming to manage a $57,000 - $88,000 quota. Ideal candidates have strong communication, adaptability, and good judgment, with a proven ability to forecast and own the funnel from start to finish.