Client Experience Specialist: Insurance & Retention

SHILPA RATHI - State Farm Agent; Monroe Township (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

401(k)

Job summary

SHILPA RATHI - State Farm Agent in Monroe Township, New Jersey is seeking a Customer Relations Representative to deliver exceptional client experiences that support the growth of the agency. You will respond to inquiries, help clients understand coverage options, and coordinate with other team members to resolve issues promptly.

This role emphasizes accurate record keeping, proactive retention strategies, and a friendly, professional approach to community members.

Qualifications

• Experience in customer service preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Job description

SHILPA RATHI - State Farm Agent in Monroe Township, New Jersey is seeking a Customer Relations Representative to deliver exceptional client experiences that support the growth of the agency. You will respond to inquiries, help clients understand coverage options, and coordinate with other team members to resolve issues promptly.

This role emphasizes accurate record keeping, proactive retention strategies, and a friendly, professional approach to community members.