Customer Success & Retention Specialist

State Farm Agent; Charlottesville (VA); On-site; USD 65,000 - 125,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A successful insurance agency in Charlottesville, Virginia, is seeking a Customer Relations Representative to create exceptional customer experiences. The role involves managing inquiries, resolving issues, and collaborating with team members. Ideal candidates should possess strong communication and problem-solving skills, with a preference for those experienced in customer service. The annual compensation ranges from $65,000 to $125,000, and benefits include health insurance, a 401(k), paid time off, and opportunities for advancement.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

A successful insurance agency in Charlottesville, Virginia, is seeking a Customer Relations Representative to create exceptional customer experiences. The role involves managing inquiries, resolving issues, and collaborating with team members. Ideal candidates should possess strong communication and problem-solving skills, with a preference for those experienced in customer service. The annual compensation ranges from $65,000 to $125,000, and benefits include health insurance, a 401(k), paid time off, and opportunities for advancement.