Customer Relations & Support Specialist (Insurance)

Jonnawooten; Herndon (VA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Salary Plus Commission

Licensing Paid

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

An independent insurance agency located in Herndon, VA is seeking a Customer Relations Representative to enhance customer experiences. This full-time role involves managing inquiries, maintaining customer records, and ensuring satisfaction through effective communication and problem-solving skills. A competitive salary of $55,000 to $80,000 per year is offered, along with additional benefits and opportunities for advancement.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

An independent insurance agency located in Herndon, VA is seeking a Customer Relations Representative to enhance customer experiences. This full-time role involves managing inquiries, maintaining customer records, and ensuring satisfaction through effective communication and problem-solving skills. A competitive salary of $55,000 to $80,000 per year is offered, along with additional benefits and opportunities for advancement.