Customer Success & Retention Lead

Alta Pest Control; Rexburg (ID); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

Paid time off + holidays

Medical, dental, and vision insurance

Ongoing training & support

Room to advance

Job summary

Alta Pest Control is seeking a high-energy Retention Lead to join our growing inbound customer service center. You will train, coach, and lead a team to improve customer retention while supporting company growth. Compensation includes incentives and strong benefits.

The role emphasizes leadership, customer service excellence, and effective communication to resolve issues and reduce cancellations. Idaho residency is welcomed within eligibility, with full-time availability and ongoing training

Qualifications

• Sales background and leadership experience preferred.
• Strong communication and customer service mindset required.
• Full-time availability and commitment to growth with Alta.

Responsibilities

• Train new representatives for the Retention Team.
• Provide ongoing feedback and coaching on customer retention.
• Handle escalated calls from customers wanting to cancel services.
• Review save opportunities and performance with the team.
• Meet with leadership to provide feedback and improve systems.
• Respond to emails and coordinate with department leadership.
• Analyze metrics to enhance team processes.

Skills

Sales background

Leadership experience

Strong communication skills

Customer service mindset

Reliability

Job description

Alta Pest Control is seeking a high-energy Retention Lead to join our growing inbound customer service center. You will train, coach, and lead a team to improve customer retention while supporting company growth. Compensation includes incentives and strong benefits.

The role emphasizes leadership, customer service excellence, and effective communication to resolve issues and reduce cancellations. Idaho residency is welcomed within eligibility, with full-time availability and ongoing training