Customer Success Representative

Sledge; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Direct access to founding team

Real relationships with contractors

Job summary

Sledge is hiring a Customer Success Representative to own the relationship with beta users from signup through ongoing engagement. You will run regular check-ins to ensure projects run live and gather testimonials that fuel beta growth.

In this role you are the main contact for beta users, track account health, and work with the Product Manager to turn feedback into actionable tickets. You will help scale beta users toward paid conversion as the paywall nears.

Qualifications

• Hands-on customer success or account management at a startup.
• Experience running check-in calls to keep accounts engaged.
• Comfort using a CRM daily and maintaining accurate account status.
• Strong relationship builder with warm communication.
• Ability to move quickly in a product still defining its playbook.

Responsibilities

• Own relationships with beta users through regular check-ins.
• Help beta users get live projects running in Sledge.
• Collect feedback, testimonials, and referrals.
• Be beta users' main point of contact, not a founder.
• Track account health and flag churn risks early.
• Collaborate with Product Manager to turn feedback into tickets.
• Help grow beta users toward paid conversion.

Skills

Customer success

Account management

CRM

Communication

Startup speed

Relationship building

Beta user management

Conversion to paid

Tools

HubSpot

Job description

About Sledge

From bid to build to paid. From the office to the field to the entire company. Sledge is Construction AI.Sledge is the agentic, AI-native operating system for construction, handling the busywork of running a construction business so builders can spend more time building and less time on paperwork. Built for subcontractors and small to mid-size general contractors, Sledge is already live with a growing group of beta users. Right now, engaged beta users message a founder directly when they need something. This role is who they message instead.

About the role

Sledge is hiring a Customer Success Representative to own the relationship with beta users once they're in the door. That means the regular check-in calls, making sure users actually get their live project running in Sledge, and collecting the feedback, testimonials, and referrals that keep Sledge's beta growing. This role reports to the founders.Sledge is working toward 1,000 users on the open beta before turning on the paywall, and this role is what keeps beta users engaged long enough to get there, and ready to pay once that happens.

What you'll do

• Own the relationship with beta users after they sign up, through regular check-in calls
• Help beta users actually get their live project running in Sledge, not just signed up
• Collect feedback, testimonials, and referrals from engaged users
• Be the person beta users message directly, instead of a founder
• Track account health and flag users who are going quiet before it becomes a churn problem
• Work with the Product Manager/Product Owner to make sure real feedback turns into real tickets
• Help move Sledge toward 1,000 beta users, and get them ready for paid conversion when the paywall turns on

What we're looking for

• Must-haves
• Required: hands-on customer success or account management experience, ideally at a startup
• Required: experience running check-in calls that actually keep an account engaged, not just checking a box
• Comfortable working a CRM daily and keeping account status accurate
• Comfortable being a beta user's main point of contact, day to day
• A genuine, warm communicator who builds real relationships, not a script reader
• Comfortable moving at startup speed, on a product still figuring out its own playbookNice-to-haves
• Experience with HubSpot specifically
• Experience with construction, trades, or a similar industry
• Experience collecting case studies or testimonials from real customers
• Experience in a free-to-paid conversion motion

Perks and benefits

• Fully remote, work from anywhere in the world
• Flexible hours, work when you're most productive
• Direct access to the founding team, no layers of management
• Real relationships with real contractors, not a support queue
• Your work is what keeps beta users around long enough to become paying customers

Equal opportunity

Sledge is an equal opportunity employer. Sledge welcomes applicants of every background and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.