AMH CSS (Customer Service Solutions) Representative

Advancedmhs; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems seeks a CSS Representative to drive aftermarket activities east of Atlanta, focusing on Jacksonville, FL. You will deliver new and used forklifts, introduce TMHS offerings, and tailor service programs to meet customer needs.

Responsibilities include promoting Genuine Parts, Star-Lift Parts, and rental options, plus Fleet Management services, while defining target accounts and tracking performance for growth within your territory.

Qualifications

• 3+ years’ experience in Material Handling Equipment or Industrial Sales preferred.
• Must have a current unrestricted driver’s license.
• Ability to interact with all departments and negotiate effectively.
• Excellent written and verbal communication skills.
• Professional appearance and reliable personal vehicle.

Responsibilities

• Attend deliveries of new and used Toyota Forklifts within your territory.
• Introduce customers to Toyota Forklifts of Atlanta and TMHS offerings.
• Promote Service Programs tailored to customer needs.
• Promote Toyota Genuine Parts and Star-Lift Parts to competitors.
• Promote rental business and Fleet Management services.
• Define target accounts and measure performance against them.

Skills

Communication skills

Negotiation

Interdepartmental collaboration

Professional appearance

Customer service orientation

Education

Driver's license

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Summary

Represent Toyota Material Handling Systems in all aftermarket activities East of Atlanta territory. Provide superior customer satisfaction by providing unique, innovative solutions with the customer needs in mind at all times.

Job Description

Attend all deliveries of new and used Toyota Forklifts being shipped within your territory

Introducing the customer to Toyota Forklifts of Atlanta and what we have to offer in terms of business solutions

Promote Service Programs tailored to match the needs of each respective customer

Promote Toyota Genuine Parts sales and Star-Lift Parts sales to competitive brand users within your territory

Promote rental business within your territory.

Promote Fleet Management Services where beneficial

Define Target Accounts and Measure performance towards those Target Accounts

Requirements

Skills/Responsibilities

• CSS Representatives must possess their own clean, safe vehicle to conduct business
• Honesty and integrity are an absolute must for a CSS Representative
• A desire to meet or exceed customers’ expectations is essential to a CSS Representative
• Excellent communication skills, both written and verbal are necessary
• CSS Representatives have an ability to interact with all departments within our dealership
• CSS Representatives will need to manage conflict and possess solid Negotiation Skills
• CSS Representatives will need to be proficient in Microsoft Word, Excel, Power Point, and Outlook
• CSS Representatives will always dress professionally and appropriately
• CSS Representatives will generate growth in the areas of Parts, Service and Rental within their territory

Work Experience Requirements

3+ years’ experience in Material Handling Equipment or Industrial Sales preferred

Education/Certification/License Requirements

• Must have a current unrestricted driver’s license

Work Conditions/Physical Demands

While performing the duties of this job, the employee is frequently required to walk and talk or hear. The employee is occasionally required to stand and sit. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position with Atlanta Fork Lifts, Inc. dba Toyota Material Handling Systems, (“TMHS”). TMHS and Advanced Material Handling, LLC are affiliated entities under common ownership. This is not an exhaustive list of all duties and/or responsibilities. TMHS reserves the right to amend or change responsibilities to meet business and organizational needs as necessary.

Atlanta Fork Lifts, Inc. is an Equal Opportunity Employer and Drug Free Workplace