Customer Service Representative / Project Manager

AlphaGraphics of Downtown Raleigh; Garner (NC); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

AlphaGraphics of Downtown Raleigh is seeking a Customer Service Specialist and Project Manager to join our busy printing and marketing team. This full-time role emphasizes delivering superb customer experiences, managing orders, tracking production, and coordinating with sales and operations.

The ideal candidate has strong communication, organizational skills, and experience in retail or customer service, with proficiency in Microsoft Office and basic math. Adobe tools are a plus.

Qualifications

• High school diploma or GED required.
• At least two years in retail, inside sales, customer service or executive assistant work.
• Experience resolving customer satisfaction issues.
• Experience working under pressure with multiple tasks/projects.
• Proficient computer and internet skills, including Microsoft Office suite.
• Strong verbal and written communication skills.
• Basic math skills.
• Strong organizational and time management skills.
• Familiarity with Adobe tools a plus.

Responsibilities

• Assists the executive team with managing orders, tracking production, etc.
• Suggests appropriate products and services to meet customer needs and budget
• Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity
• Demonstrates the ability to carry on a business conversation with customers
• Prepares estimates and establishes/maintains estimate follow-up procedures
• Communicates with customers on order status and changes in the production schedule
• Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
• Helps as needed with reports, close-out, invoices, and required paperwork
• Identifies and resolves customer satisfaction issues
• Establishes and maintains effective team relationships with all support departments
• Manages the oversight of their jobs through the prepress and production process
• Follows all company policies, procedures, and business ethics codes

Skills

Verbal & written communication

Microsoft Office

Time management

Customer service

Adobe tools

Education

High school diploma or GED

Tools

Adobe tools

Job description

Customer Service & Project Manager:

AlphaGraphics of Downtown Raleigh is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider offering much more than traditional print collateral. We are a one-stop-shop for signage, high-volume mailing digital marketing, and design, as well as full offset and digital printing in house.

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service & Project Manager:

AlphaGraphics of Downtown Raleigh is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider offering much more than traditional print collateral. We are a one-stop-shop for signage, high-volume mailing digital marketing, and design, as well as full offset and digital printing in house.

Our tight-knit team in AlphaGraphics - US698 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

We are growing our team and are looking for a capable professional to work closely with and report directly to the Vice President of Sales and Vice President of Operations. This is a great opportunity within our company for a well-organized and eager individual who likes customer-facing and project management. This role will be instrumental in the communication and job management of our most important clients.

Our ideal candidate is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the ability to manage projects and keep things moving. AG Downtown Raleigh is a strong and respected brand in the Raleigh/Triangle community and we look forward to adding another quality individual to our team!

Responsibilities And Duties

• Assists the executive team with managing orders, tracking production, etc.
• Suggests appropriate products and services to meet customer needs and budget
• Assists in following up on leads and referrals resulting from telephone calls, marketing, and email activity
• Demonstrates the ability to carry on a business conversation with customers
• Prepares estimates and establishes/maintains estimate follow-up procedures
• Communicates with customers on order status and changes in the production schedule
• Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
• Helps as needed with reports, close-out, invoices, and required paperwork
• Identifies and resolves customer satisfaction issues
• Establishes and maintains effective team relationships with all support departments
• Manages the oversight of their jobs through the prepress and production processli>
• Follows all company policies, procedures, and business ethics codes

Qualifications and Skills

• High school diploma or GED required
• At least two years in retail, inside sales, customer service or executive assistant work
• Experience resolving customer satisfaction issues
• Experience working under pressure with multiple tasks/projects
• Proficient computer and internet skills, including Microsoft Office suite
• Strong verbal and written communication skills
• Basic math skills
• Strong organizational and time management skills
• Familiarity with Adobe tools a plus

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated PostNet International, Inc. franchisee. If hired, Franchisee will be your employer, not PostNet International, Inc. or any of its affiliates or any other franchisees.

AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.