Customer Success & Project Coordination Specialist II

Ul Solutions; Vancouver (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

UL Solutions is seeking a customer service specialist to manage inquiries from customers via phone and email, answering questions and resolving issues. You will coordinate relationships, gather product information, open new projects, and support communication between customers and UL departments.

You will organize data in the CRM, assist with billing inquiries, service requests, and general UL information, and assemble reports for clients while monitoring satisfaction and driving service quality.

Responsibilities

• Handles customer inquiries via phone and email and resolves issues.
• Coordinates and develops customer relationships across departments.
• Uses CRM to classify, update, and retrieve customer information.
• Gathers product information, opens new projects, and tracks completion times.
• Supports billing inquiries, service requests, and general UL information.

Job description

UL Solutions is seeking a customer service specialist to manage inquiries from customers via phone and email, answering questions and resolving issues. You will coordinate relationships, gather product information, open new projects, and support communication between customers and UL departments.

You will organize data in the CRM, assist with billing inquiries, service requests, and general UL information, and assemble reports for clients while monitoring satisfaction and driving service quality.