Customer Success Program Manager

Restaurant365; United States; Remote; USD 96,000 - 145,000; Full time

Job summary

Join a leading SaaS company revolutionizing the restaurant industry as a Customer Success Operations Program Manager. You will ensure key projects within Customer Success are executed effectively, collaborating across teams and driving process optimization to enhance project delivery. This role demands strong project management skills, a bachelor’s degree, and significant experience in business and customer operations.

Benefits

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

Qualifications

• 7+ years of business experience, ideally in a GTM role.
• 3+ years in Customer Operations or Program Management.
• Experience in leading complex projects.

Responsibilities

• Lead and manage key initiatives and projects.
• Monitor project risks and escalate critical issues.
• Collaborate with cross-functional teams.

Skills

Project Management

Data Analysis

Problem Solving

Communication

Stakeholder Management

Education

Bachelor's degree in business, operations, or a related field

Tools

CS tools (e.g., Zendesk, Salesforce)

Job description

Req#: 04177c17-8ca2-4b20-b2eb-71d652027d9b

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Reporting the Sr. Director of Customer Strategy and Operations, the Customer Success Operations Program Manager ensures key programs and projects associated with the Customer Success and Support (CS&S) organization’s priorities and strategy are executed. This role works across the CS&S organizations and with the larger business to understand initiative progress, challenges, roadblocks and issues that my delay or inhibit key projects being executed. The role provides regular communication and updates on the status of initiatives and outlines risks and opportunities with key stakeholders.


How you'll add value:
• Lead and manage key initiatives and projects from initiation to completion, ensuring alignment with business objectives
• Monitor project risks and escalate critical issues to ensure prompt resolution and continuous improvement
• Collaborate with cross-functional teams to remove roadblocks
• Develop documentation, workflows, and tracking processes
• Drive automation and process optimization to enhance project delivery efficiency
• Communicate to key stakeholders, program progress and updates
• Other duties as assigned
What you'll need to be successful in this role:
• Bachelor's degree in business, operations, or a related field
• 7+ years of business experience, in the SaaS industry ideally in a GTM role
• 3+ years of direct experience in Customer Operations, Program Management, or project management
• Superior project management skills, with experience in leading cross-functional and complex projects
• Proficiency in data analysis and reporting; experience with CS tools (e.g., Zendesk, Salesforce, etc.) is a plus
• Excellent problem-solving and critical-thinking abilities
• Strong communication and stakeholder management skills
• Ability to represent complex data visually
• Experience in process improvement methodologies
• Thrives in a fast-paced environment
R365 Team Member Benefits & Compensation
• This position has a salary range of $96,400-$144,600. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
#BI-Remote
$0 - $0 a year


DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

About the company

R365's cloud-based restaurant management software helps leaders master accounting, operations, & workforce to create incredible moments that drive profits.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.