Customer Account Manager

Labor Solutions, LLC; Melrose Park (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Labor Solutions, LLC is seeking a Customer Account Manager to serve as the primary contact for assigned customer accounts, coordinating orders from receipt through production, delivery, and invoicing.

You will work closely with Sales, Job Planning, Prepress, Manufacturing, Shipping and other Operations teams to ensure customer requirements are communicated, timelines met, and a high level of service maintained. Strong communication and organizational skills are essential.

Qualifications

• Experience in customer service and clear written/verbal communication.
• Knowledge of book manufacturing or printing industry preferred.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple jobs, deadlines, and changing priorities.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Review customer purchase orders and specs against quotations.
• Enter and maintain customer jobs and documentation in company systems.
• Coordinate timelines and expectations with Planning, Prepress, Manufacturing, Shipping.
• Monitor progress, identify delays, and communicate updates.
• Coordinate Prepress approvals and production readiness.
• Prepare and communicate production, finishing, packaging, labeling and shipping requirements.
• Maintain accurate customer and job status information.
• Review completed jobs for accuracy and invoicing readiness.
• Respond professionally to customer questions and requests.
• Identify opportunities to improve workflow and customer experience.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

MS Office

Industry knowledge

Job description

Job Description

Job Description

Customer Account Manager

Position Purpose

The Customer Account Manager serves as the primary point of contact for assigned customers and coordinates orders from purchase order receipt through production, delivery, and invoicing. This role works closely with Sales, Job Planning, Prepress, Manufacturing, Shipping, and other Operations teams to ensure customer requirements are accurately communicated, timelines are met, and a high level of customer service is maintained.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts throughout the order lifecycle.
• Review customer purchase orders, specifications, and requirements against approved quotations for accuracy.
• Enter, open, and maintain customer jobs and required documentation in company systems.
• Coordinate job specifications, timelines, and customer expectations with Job Planning, Prepress, Manufacturing, Shipping, and other departments.
• Monitor job progress, identify potential issues or delays, and proactively communicate updates and solutions.
• Coordinate Prepress approvals and production readiness.
• Prepare and communicate production, finishing, packaging, labeling, and shipping requirements.
• Maintain accurate customer and job status information and provide regular updates.
• Review completed jobs for accuracy and support timely reconciliation and invoicing.
• Respond to customer questions, concerns, and requests professionally and promptly.
• Identify opportunities to improve workflow, communication, and the overall customer experience.
• Perform other related duties as assigned.

Qualifications

• Strong customer service, written communication, and verbal communication skills.
• Book manufacturing, printing industry highly preferred.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple jobs, deadlines, and changing priorities in a fast-paced environment.
• Strong problem-solving skills and ability to communicate effectively across departments.
• Proficiency with computer systems, databases, email, and Microsoft Office applications.
• Experience in manufacturing, printing, publishing, or a related production environment preferred.

Company Description

Labor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.

Thank you!

Company Description

Labor Solutions, LLC is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.Thank you!