Technical Support Engineer II

cohesity; United States; Remote; USD 66,000 - 82,000; Full time

Benefits offered by this job

Health and wellness coverage

Vacation

Paid holidays

Refresh days

Pension

Life and disability insurance

Job summary

Cohesity is seeking a hands-on technical support engineer to provide expertise for a data protection platform running on customer systems, including cloud and on‑prem deployments. You will deploy, operate, and troubleshoot clusters, analyze performance, and feed findings back to product engineering.

You will use Bash or Python to collect logs, diagnose Linux and storage issues, and automate tasks via REST APIs and PowerShell. Strong Linux knowledge and 5+ years of experience are required.

Qualifications

• 5+ years of related experience.
• Strong Linux knowledge including kernel-level diagnostics.
• Experience interpreting system diagnostics and communicating findings clearly.
• Familiarity with Linux debugging tools such as SystemTap, tcpdump, ftrace, strace, Wireshark, gdb, or crash.
• Experience with NFS or SMB/CIFS, storage concepts, virtualization, and data protection technologies.
• Scripting experience with Python, Bash, or PowerShell.

Responsibilities

• Deploy, maintain, and operate customer clusters across locations and cloud environments.
• Investigate platform availability and performance, analyze diagnostics, and recommend tuning or capacity changes.
• Use Bash or Python scripts to collect and analyze logs from large clusters.
• Troubleshoot Linux and storage, networking, compute, and memory issues, including CentOS.
• Support PowerShell commands and REST APIs, and develop scripts to automate platform tasks.
• Share operational feedback with product engineering and clearly explain technical issues to customers.

Skills

Linux

System diagnostics

Scripting (Python)

PowerShell

NFS/SMB/CIFS

Storage concepts

Virtualization

Data protection

Education

Degree in storage / networking / virtualization

Tools

SystemTap

tcpdump

ftrace

strace

Wireshark

gdb

crash

Job description

Role overview

Provide technical support for a data protection platform running on customer systems, including cloud and on-premises deployments. The work combines hands-on troubleshooting, cluster operations, performance analysis, and customer communication, with opportunities to feed deployment findings back to product engineering.

Responsibilities

• Deploy, maintain, and operate customer clusters across locations and cloud environments.
• Investigate platform availability and performance, analyze diagnostics, and recommend tuning or capacity changes.
• Use Bash or Python scripts to collect and analyze logs from large clusters.
• Troubleshoot Linux and storage, networking, compute, and memory issues, including problems on CentOS.
• Support PowerShell commands and REST APIs, and develop scripts to automate platform tasks.
• Share operational feedback with product engineering and clearly explain technical issues to customers.

Requirements

• A degree focused on storage, networking, or virtualization, or equivalent experience; the listing asks for at least five years of experience.
• Strong Linux knowledge, including the ability to diagnose kernel-level issues involving storage, networking, compute, and memory.
• Ability to interpret system diagnostics and communicate findings clearly in technical discussions and documentation.
• Familiarity with Linux debugging tools such as systemtap, tcpdump, ftrace, strace, Wireshark, gdb, or crash.
• Experience with NFS or SMB/CIFS, storage concepts, virtualization, and data protection technologies.
• Scripting experience with Python, Bash, or PowerShell.

Nice to have

• A master’s degree in storage, networking, or virtualization; distributed file system experience; performance analysis; or Linux platform architecture experience.

Benefits and work setup

Eastern Canada is preferred to support shift coverage. Employees near core offices are expected to work there two to three days per week; candidates outside the area are expected to relocate before starting and have legal work authorization for the job location. The listed annualized pay range is $65,600-$82,000, with potential bonus or equity eligibility.

• Health and wellness coverage
• Vacation
• Paid holidays
• Refresh days
• Pension
• Life and disability insurance