Customer Success & Parts Liaison

Bystronic Inc.; Hoffman Estates (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

PTO

Life Insurance

Paid Holidays

401k with 100% match up to 5%

Job summary

Bystronic Inc. is looking for a Customer Satisfaction Representative located in Hoffman Estates, Illinois. The role focuses on managing a designated customer portfolio and acting as the primary contact for customer inquiries. Responsibilities include building customer relationships, processing part sales and orders, and ensuring timely resolution of customer issues. Strong technical skills and experience in customer support are essential. Benefits include PTO, life insurance, and a 401k match.

Qualifications

• 3-5 years of work-related experience in customer support or field service.
• Proficient in MS Office, SAP, and Salesforce systems.
• Background in electrical or mechanical engineering preferred.

Responsibilities

• Manage a designated customer portfolio, acting as the main contact.
• Foster strong customer relationships to enhance service processes.
• Execute day-to-day part sales and orders.

Skills

Technical Proficiency

Effective communication

Rapport-building

Multitasking abilities

Adaptability and Flexibility

Education

High School Diploma

Tools

MS Office

SAP

Salesforce

Job description

Bystronic Inc. is looking for a Customer Satisfaction Representative located in Hoffman Estates, Illinois. The role focuses on managing a designated customer portfolio and acting as the primary contact for customer inquiries. Responsibilities include building customer relationships, processing part sales and orders, and ensuring timely resolution of customer issues. Strong technical skills and experience in customer support are essential. Benefits include PTO, life insurance, and a 401k match.