Customer Success Partner - Shape a Growing Platform

Bristlecone Companies, LLC

Portland (OR)

On-site

USD 40,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Health

Dental

Work-life balance

Autonomy

Job summary

Bristlecone Companies, LLC in Portland, Oregon is seeking a customer-focused, early-career professional to join our growing team as a first-line support specialist. You’ll work side-by-side with leadership and have direct access to our customers, helping fix issues and shape processes as we migrate to a new platform.

You’ll learn our legacy and new systems, catch issues before they escalate, and contribute to FAQs and workflows.

Qualifications

Excellent written and verbal communication.
Sharp attention to detail with a careful approach to work.
Able to learn new tools and processes quickly without waiting for instructions.
Stays calm and productive on busy days.
Shows curiosity to improve and contribute ideas.

Responsibilities

Be the first line of support for attorneys and trustees calling, emailing, and messaging in with real problems.
Learn our legacy platform and the new system being built; assist migrating customers to the new platform.
Catch small issues before they become big problems and document fixes.
Notice patterns of issues and help build fixes, FAQs, or process changes.
Reach out to customers who’ve gone quiet to prevent churn.
Run customer migration from legacy to the new platform and support decommissioning of legacy system.