Customer Service & Operations Lead – Industrial Products

Andritz AG; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ANDRITZ AG in Montoursville, PA, is seeking a Customer Service & Operations Supervisor for Industrial Products. The role focuses on handling inquiries, processing orders in SAP, and coordinating with logistics to meet customer needs.

The position requires an Associate degree and 2–4 years of customer service experience, with strong communication skills and proficiency in MS Office. Office-based with potential factory visits as needed.

Qualifications

• Associate degree or equivalent related experience.
• Two to four years of customer service experience.
• Knowledge of shipping terms and conditions strongly preferred.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• SAP and Microsoft Access experience preferred.

Responsibilities

• Prepare quotations for customers, Product Managers, and the sales team.
• Enter and expedite orders while maintaining accurate customer pricing, terms, conditions, and scope.
• Supervise and support team members to ensure effective performance and service delivery.
• Review customer orders for accuracy and completeness before order creation and release to manufacturing.
• Create customer orders in SAP and provide order confirmations to customers.
• Coordinate with vendors to fulfill order requirements.
• Partner with Logistics to coordinate delivery requirements and customer order needs.
• Communicate shipment details, delivery dates, and schedule changes to regional sales entities, Sales Managers, and customers.

Skills

Communication skills

Customer service

MS Office

Education

Associate degree

Tools

SAP

Microsoft Access

Microsoft Excel

Microsoft Word

Job description

ANDRITZ AG in Montoursville, PA, is seeking a Customer Service & Operations Supervisor for Industrial Products. The role focuses on handling inquiries, processing orders in SAP, and coordinating with logistics to meet customer needs.

The position requires an Associate degree and 2–4 years of customer service experience, with strong communication skills and proficiency in MS Office. Office-based with potential factory visits as needed.