Customer Success Partner

Sealed Air Corporation; Charlotte (NC); Hybrid; USD 32,000 - 34,000; Full time

Job summary

Sealed Air Corporation is seeking a Customer Service Representative (Order Management) to manage customer orders, resolve inquiries, and coordinate with Sales, Distribution and Supply Chain teams. You will ensure accurate order processing, pricing checks and proactive communication to maintain exceptional customer experiences.

This role supports multiple time zones, with a focus on customer satisfaction, process improvement and strong data integrity in our order management workflows.

Qualifications

• High school diploma, GED or equivalent required.
• Associate's or Bachelor's degree preferred.
• 3–5 years of experience in customer service, order management or related fields.
• High-speed internet for remote/work-from-home responsibilities.
• Strong keyboarding, data entry and computer skills.

Responsibilities

• Deliver exceptional customer service via phone, email and other channels.
• Process orders accurately and efficiently while following policies.
• Review pricing, product availability, SKUs and shipment details.
• Proactively communicate order updates and delivery timelines.
• Build strong relationships with customers for satisfaction and retention.
• Serve as liaison between customers and internal teams (Sales, Distribution, Supply Chain, Operations).
• Support Sales teams with order status updates and issue resolution.
• Handle complaints and escalations while meeting KPIs.
• Investigate root causes and suggest process improvements.
• Maintain accurate customer records in company systems.
• Participate in meetings and contribute ideas for improvement.
• Provide backup support and assist other departments as needed.
• Adapt to changing priorities and support company initiatives.

Skills

Customer service

Order management

Order processing

Sales support

Account management

Education

Associate's or Bachelor's degree preferred

Tools

Syteline ERP

Microsoft Excel

CRM software

Order entry systems

CRM databases

Email platforms

Job description

Company Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

Customer Service Representative (Order Management)

Pay:$23.00–$25.00 per hour

About the Role

We are seeking an experiencedCustomer Service Representativeto join our team and deliver exceptional support to our customers. This role is ideal for professionals with experience incustomer service, order management, order processing, account support, and sales supportwho thrive in a fast-paced environment.

As the primary point of contact for customers, you will manage orders, resolve inquiries, coordinate with cross-functional teams, and ensure an outstanding customer experience. You'll play a critical role in maintaining customer satisfaction, supporting sales operations, and continuously improving internal processes.

This position is well-suited for candidates with backgrounds as aCustomer Support Representative, Customer Success Representative, Order Management Specialist, Sales Support Representative, Client Services Representative, Order Entry Specialist, or Account Coordinator.

Key Responsibilities

• Deliver exceptional customer service through phone, email, and other communication channels.


• Process customer orders accurately and efficiently while ensuring compliance with company policies and procedures.


• Review and verify pricing, product availability, SKUs, special instructions, and shipment details.


• Proactively communicate order updates, inventory shortages, pricing changes, delivery timelines, and product substitutions.


• Build and maintain strong relationships with customers, ensuring a positive customer experience and long-term satisfaction.


• Serve as the primary liaison between customers, Account Managers, Sales, Distribution, Supply Chain, and Operations teams.


• Support Sales Teams by providing order status updates, resolving order-related issues, and coordinating customer requests.


• Handle customer complaints, escalations, and service issues while meeting departmental KPIs and service level expectations.


• Investigate root causes of customer issues and recommend process improvements to reduce recurring errors.


• Maintain accurate customer records and documentation within company systems.


• Participate in team meetings and contribute ideas that improve customer service processes and operational efficiency.


• Provide backup support for team members and assist other departments as business needs require.


• Adapt to changing priorities and support company initiatives with professionalism and positive communication.

Qualifications

Required Qualifications

• High School Diploma, GED, or equivalent required.


• Associate's or Bachelor's degree preferred.


• 3–5 years of experience inCustomer Service, Customer Support, Order Management, Order Processing, Sales Support, Call Center, Client Services, or Account Management.


• High-speed internet connection suitable for remote/work-from-home responsibilities.


• Strong keyboarding, data entry, and computer skills.

Preferred Technical Skills

Experience with:

• ERP systems (preferablySyteline)


• Microsoft Office Suite (Excel, Outlook, Word)


• CRM software


• Order Entry Systems


• Customer Database Management


• Email communication platforms

Core Skills & Competencies

Successful candidates will demonstrate:

• Customer Service Excellence


• Order Processing & Order Management


• Customer Relationship Management (CRM)


• Account Support


• Data Entry Accuracy


• Sales Support


• Problem Solving & Critical Thinking


• Conflict Resolution


• Complaint Resolution


• Escalation Management


• Process Improvement


• Time Management


• Organization & Prioritization


• Multitasking in a fast-paced environment


• Analytical Thinking


• Cross-functional Collaboration


• Written & Verbal Communication


• Attention to Detail


• Adaptability & Flexibility


• Self-Motivation


• Team Collaboration

Work Environment

• Ability to support multiple time zones and flexible business hours when needed


• Collaborative team environment with opportunities for professional development

Preferred Experience

Candidates with experience in any of the following industries are encouraged to apply:

• Manufacturing


• Industrial Products


• Packaging


• Distribution


• Supply Chain


• Logistics


• Business-to-Business (B2B) Customer Service


• Inside Sales Support


• Order Fulfillment

Benefits

We offer a comprehensive benefits package, including:

• 401(k) Retirement Plan


• 401(k) Company Match


• Medical, Dental, and Vision Insurance


• Life Insurance


• Disability Insurance


• Flexible Spending Account (FSA)


• Employee Assistance Program (EAP)


• Paid Time Off (PTO)


• Paid Parental Leave


• Paid Elder Care Benefits


• Employee Discount Program


• Tuition Reimbursement


• Professional Development Assistance


• Retirement Planning Benefits

Keywords for ATS & AI Search

Customer Service Representative Customer Support Customer Success Order Processing Order Management Order Entry Account Support Client Services Sales Support Customer Care Customer Experience CRM ERP Syteline Microsoft Office Data Entry Problem Solving Complaint Resolution Escalation Management Call Center B2B Customer Service Manufacturing Customer Service Distribution Supply Chain Logistics Remote Customer Service Work From Home Hybrid Cross-functional Collaboration Process Improvement Communication Skills Multitasking Time Management Customer Satisfaction Account Coordination Operations Support

Additional Information

Relocation:No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.