Automated Technical Service Rep

Sealed Air; Streetsboro (OH); On-site; USD 84,000 - 121,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Sealed Air seeks an Automation Technical Service Representative to install, commission, and maintain automated packaging systems at customer sites. You will diagnose issues, perform PM, and upsell service contracts while building strong customer relationships.

The role requires technical certification or an engineering associate degree, 3–4 years of relevant experience, and travel to customer locations with occasional nights or weekends. Benefits include health, dental, vision, 401(k), and PTO.

Qualifications

• Technical certification or Associate’s degree in Engineering or Automation.
• 3–4 years in a similar technical role.
• Troubleshooting and maintenance of automated packaging systems.
• Strong PLC and electrical knowledge.

Responsibilities

• Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations.
• Perform preventative and emergency maintenance to address mechanical, electrical, and software issues.
• Diagnose and troubleshoot malfunctions remotely or on-site.
• Provide technical guidance and training to customers on operation and maintenance of equipment.
• Identify opportunities for upselling service and maintenance agreements.
• Document service activities, including maintenance schedules, work orders, repairs, and parts used.

Skills

Troubleshooting

Robotics

Electrical systems

PLC control

Communication skills

Travel flexibility

Education

Associate degree in Engineering

Tools

Diagnostics tools

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com .

Job Description

Position Overview:

As an Automation Technical Service Representative (TSR) at Sealed Air, you will be responsible for the training, installation, maintenance, and repair of automated packaging equipment at customer sites. Your primary focus will be diagnosing and troubleshooting equipment issues, performing both preventative and emergency maintenance to ensure optimal system performance, and ensuring the reliability of automation systems.

You will also play a key role in building customer relationships, proactively identifying opportunities to upsell equipment, services, and preventive maintenance (PM) agreements. Working closely with customers, you will aim to meet or exceed their packaging automation service needs, ensuring their satisfaction and fostering long-term partnerships.

Key Responsibilities:

• Installation & Integration: Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations, ensuring systems are fully operational upon completion.
• Maintenance & Service: Perform both preventative and emergency maintenance to address mechanical, electrical, and software-related issues, ensuring optimal system performance.
• Troubleshooting & Diagnosis: Diagnose and troubleshoot equipment malfunctions both remotely (via phone) and on-site, providing timely and effective solutions to minimize downtime.
• Calibration & Adjustment: Calibrate and adjust machinery settings to ensure the highest product quality and operational efficiency.
• Customer Support & Training: Provide technical guidance and training to customers on the proper operation, maintenance, and troubleshooting best practices of automated packaging equipment.
• Collaboration: Work closely with leadership, sales partners, engineering, and support teams to ensure customer issues are resolved, reported, and communicated for future system improvements.
• Service Documentation: Document all service activities, including maintenance schedules, work orders, repairs, parts used, inventory management, and customer communications.
• Sales & Upselling: Identify opportunities for upselling service and maintenance agreements, along with elective services, directly with customers.
• Customer Relationship Management: Maintain professional relationships with customers, acting as the primary point of contact for technical inquiries or concerns, and ensuring customer satisfaction.
• Health & Safety Compliance: Adhere to all health, safety, and environmental protocols during service activities to ensure a safe working environment.
• Travel Requirements: Travel to customer locations within the region as needed, with the flexibility to work occasional nights or weekends.
• Organizational Skills: Demonstrate strong organizational and time management skills, including the ability to independently schedule weekly activities and prioritize tasks.
• Team Engagement: Attend team meetings and training courses as required to stay up to date with product knowledge and service procedures.

Qualifications

• Education:Technical certification or Associate’s degree in Engineering, Automation, Electronics, or a related field, with demonstrated field experience; or a minimum of 3-4 years in a similar technical role.
• Technical Expertise: Proven experience in troubleshooting, repairing, and maintaining automated packaging systems, robotics, or comparable machinery.
• Mechanical & Electrical Knowledge: Strong understanding of electrical, mechanical, and PLC/control systems, as well as experience with external industrial automation systems such as conveyors and packaging machinery.
• System Interpretation: Ability to read, understand, and interpret electrical and mechanical schematics for troubleshooting purposes.
• Industry Safety Awareness: Familiarity with industry safety standards and protocols, particularly in manufacturing environments.
• Communication Skills: Excellent written and verbal communication skills for clear interaction with customers, team members, and leadership.
• Problem-Solving & Critical Thinking: Strong analytical and troubleshooting skills, with the ability to think critically and solve complex problems under pressure.
• Travel Flexibility: Ability to travel to customer locations and work in various environments, with flexibility for occasional overnight or weekend travel.
• Computer Skills: Proficiency with basic computer tools for diagnostic purposes, reporting, and service management systems.
• Licenses: Valid, unrestricted driver’s license and valid Passport.

Physical Requirements:

• Ability to lift and carry heavy objects (up to 75 lbs) as required during service activities.

Pay Transparency

Salary Range: $84,000 - $121,095

The range disclosed complies with applicable state and local pay transparency laws. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs. Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.

Relocation:No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability -it’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success -meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.