Customer Success & Order Support – Industrial Automation

Tri-Phase Automation; City of Pewaukee (WI); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Ownership program

Medical, Dental, Vision coverage

401(k) matching

Paid time off

Résumé du poste

Tri-Phase Automation in Wisconsin is seeking a customer service oriented professional to support pre-sales activities, place vendor POs when needed, and enter customer orders accurately. You will monitor orders to assure timely delivery and resolve issues quickly.

You will manage a high volume of emails and calls, identify customer needs, and build trusting relationships through clear, proactive communication with customers and suppliers to ensure satisfaction and repeat business.

Qualifications

• Bachelor’s degree is desired, not required.
• Experience in a customer service setting is a plus.
• Strong communication skills needed.

Responsabilités

• Responsible for pre-sales quotes and entering customer orders. This may include the placement of vendor purchase orders if necessary.
• Review and monitor each order to ensure timely product delivery.
• Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage large amounts of incoming emails and calls from customers and vendors.
• Identify and assess customers\' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Special projects as required.

Connaissances

Strong communication

Customer service

Formation

Bachelor's degree desired

Description du poste

Tri-Phase Automation in Wisconsin is seeking a customer service oriented professional to support pre-sales activities, place vendor POs when needed, and enter customer orders accurately. You will monitor orders to assure timely delivery and resolve issues quickly.

You will manage a high volume of emails and calls, identify customer needs, and build trusting relationships through clear, proactive communication with customers and suppliers to ensure satisfaction and repeat business.