Customer Support Representative

Trico Corporation; City of Pewaukee (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Trico Corporation in Pewaukee, WI is seeking a Customer Service Representative to support domestic customers, including distributors, end users, and OEMs. You will ensure accurate order processing and provide helpful product information with timely follow-up.

This full-time role uses our ERP system and CRM tools; you will coordinate with production, shipping, and accounting to resolve issues and keep customers informed.

Qualifications

• 1+ year of customer or sales support in manufacturing or industrial distribution.
• Strong attention to detail and organizational skills for orders and follow-up.
• Proficiency with Outlook emails and calendars.

Responsibilities

• Provide telephone & email support to customers – price quoting, availability checks, order entry, and product selection assistance.
• Contact customers to clarify requirements, obtain missing information, and communicate order updates or issues.
• Accurately enter and maintain customer orders in Trico’s ERP software.
• Resolve order and delivery issues by coordinating with production, shipping, accounting and other internal teams.

Skills

Customer service

Communication

Detail oriented

Multitasking

Tools

ERP system

CRM

Job description

Description

Trico is recruiting a Customer Service Representative to support our domestic customers, including distributors, end users, and original equipment manufacturers (OEMs). Your teammates will rely on you to provide a great customer experience through accurate order processing, helpful product information, and timely follow-up. You must be able to adjust your communication style to meet the needs of a wide variety of customers.

This full-time position is located at our office in Pewaukee, WI. The hours are Monday - Friday, 7:30am - 4:00pm

Primary Job Responsibilities

• Provide telephone & email support to customers – including price quoting, checking product availability, entering and confirming orders, and assisting with product selection.
• Contact customers to clarify requirements, obtain missing information, and communicate order updates or resolve order issues.
• Accurately enter and maintain customer orders in Trico’s ERP software.
• Resolve order and delivery issues by coordinating with customers and Trico’s production, shipping, accounting, and other internal teams.

Requirements

• A minimum of 1 year of experience providing excellent customer or sales support in manufacturing or industrial distribution environment.
• Strong attention to detail and organizational skills to manage orders, customer requests, and follow-up.
• Experience with using Outlook for email and calendars.
• Must be very comfortable with learning and using new computer software – such as ERP and CRM programs.
• The ability to confidently speak with customers and represent Trico.
• The ability to work under pressure and balance competing tasks in a changing environment.
• Must demonstrate self-motivation and adaptability, with the ability to thrive in an independent, dynamic environment with a focus on delivering results without constant supervision.