Customer Success & Order Specialist

National Seating & Mobility; Madison (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Company paid holidays

Health, Dental, Vision, & Life Ins.

401k Company Match

Tuition Reimbursement and Education

Job summary

National Seating & Mobility (NSM) seeks a dedicated team member for a full-time role in Madison, WI. The position involves answering calls, coordinating orders with branches and clinicians, and assisting with work orders and funding eligibility verification.

You will contribute to accurate data entry, inventory tasks, and receiving deliveries. Ideal candidates have a High School Diploma or GED, strong communication and computer skills, and a customer-focused approach to support NSM’s mission of

Qualifications

• High School Diploma or GED required.
• Strong communication skills.
• Proficiency with standard computer applications.
• Strong organizational and customer-facing focus.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders including verification that client information is documented and eligibility for funding is verified.
• Performs data entry, clerical tasks, assists with inventory, and accepts delivery of goods when necessary.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Customer/Client Focus

Education

High School Diploma

Job description

National Seating & Mobility (NSM) seeks a dedicated team member for a full-time role in Madison, WI. The position involves answering calls, coordinating orders with branches and clinicians, and assisting with work orders and funding eligibility verification.

You will contribute to accurate data entry, inventory tasks, and receiving deliveries. Ideal candidates have a High School Diploma or GED, strong communication and computer skills, and a customer-focused approach to support NSM’s mission of