Customer Success & Order Management Specialist

Peterson Company; Auburn (WA); Sur place; USD 33 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Life insurance $25,000

Résumé du poste

Peterson Company in Auburn, WA is hiring a Customer Success Associate to handle order execution, customer communication, and sales operations. You will be the primary contact for customers, ensuring accurate orders and proactive updates.

The role requires 1+ year experience in customer service or order management, strong communication, attention to detail, and proficiency with Microsoft Office and CRM/ERP systems. On-site work with competitive hourly pay.

Qualifications

• 1+ years of experience in customer service, inside sales, order management, or a related role.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and CRM/ERP systems.
• Ability to work independently in a fast-paced environment.

Responsabilités

• Process customer orders, modifications, credits, and special requests accurately and efficiently.
• Respond to customer inquiries regarding products, pricing, inventory, deliveries, and order status.
• Communicate proactively about substitutions, out-of-stock items, and order changes.
• Support Sales Managers by identifying customer trends, sales opportunities, and lost sales activity.
• Coordinate product sample requests and shipments.
• Maintain accurate customer information and activity within CRM and order management systems.
• Assist with routine operational communications, including order confirmations and delivery updates.
• Partner with Purchasing, Warehouse, Accounts Receivable, and Quality Assurance teams to resolve customer issues.
• Escalate significant customer or operational concerns when appropriate.
• Support team members and participate in training and development activities.

Connaissances

Attention to detail

Organizational skills

Excellent written and verbal skills

Independent work

Microsoft Office

CRM/ERP systems

Outils

Microsoft Office

CRM/ERP systems

Description du poste

Peterson Company in Auburn, WA is hiring a Customer Success Associate to handle order execution, customer communication, and sales operations. You will be the primary contact for customers, ensuring accurate orders and proactive updates.

The role requires 1+ year experience in customer service or order management, strong communication, attention to detail, and proficiency with Microsoft Office and CRM/ERP systems. On-site work with competitive hourly pay.