Customer Success & Order Specialist

Peterson Wholesale; Auburn (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

401(k) Retirement Plan

Job summary

Peterson Cheese in Auburn, WA is hiring a Customer Success Associate to support order execution, customer communication, and sales operations. You will be the main contact for customers, ensuring accurate orders and timely updates.

The role requires 1+ years in related roles, strong communication, attention to detail, and proficiency with MS Office and CRM/ERP systems. On-site position with team collaboration.

Qualifications

• 1+ years in customer service, inside sales, order management, or related role.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and CRM/ERP systems.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Process customer orders, modifications, credits, and special requests accurately.
• Respond to customer inquiries regarding products, pricing, inventory, deliveries, and order status.
• Communicate proactively about substitutions, out-of-stock items, and order changes.
• Support Sales Managers by identifying customer trends, sales opportunities, and lost sales activity.
• Coordinate product sample requests and shipments.
• Maintain accurate customer information and activity within CRM and order management systems.
• Assist with routine operational communications, including order confirmations and delivery updates.

Skills

Customer service

Attention to detail

Communication

MS Office

CRM/ERP systems

Independent work

Tools

Navision

Dynamics

Oracle

NetSuite

Job description

Peterson Cheese in Auburn, WA is hiring a Customer Success Associate to support order execution, customer communication, and sales operations. You will be the main contact for customers, ensuring accurate orders and timely updates.

The role requires 1+ years in related roles, strong communication, attention to detail, and proficiency with MS Office and CRM/ERP systems. On-site position with team collaboration.