Customer Service Representative - bilingual

Badger Color Concentrates Inc; Town of Mukwonago (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical

Vision

Paid Time-off & Holidays

401K Match

Life & Disability Insurance

Job summary

A leading color solutions provider in Mukwonago is seeking a Customer Service Representative to oversee the operations of the Customer Service Department. Candidates must be bilingual in English and Spanish with a high school diploma. You will manage customer orders, provide support, and maintain positive relationships with clients. The role necessitates strong communication, problem-solving abilities, and proficiency in various software applications. This company offers a family-friendly culture and competitive benefits.

Qualifications

• High school diploma or equivalent required.
• Demonstrated verbal and written fluency in English and Spanish.
• Competent computer skills including Excel, Word, and Outlook.

Responsibilities

• Oversee the operation of the Customer Service Department.
• Communicate with customers regarding order status.
• Process orders received via multiple channels.

Skills

Bilingual in English and Spanish

Strong interpersonal communication

Problem solving skills

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Adobe Acrobat

Job description

Overview

At BADGER COLOR USA, we formulate, manufacture, and market custom concentrate and liquid color solutions for the plastic industry. We have a broad customer base with extensive product offerings from the shampoo bottle you used this morning to the cutting board you made dinner with, our products assist with daily life routines to creating memories with family and friends. As we continue to thrive as a growing leader in color concentrate for North America, we seek skilled, talented, motivated, and hard-working employees to join our team. We know that behind every great organization is a team of talented people. In order to attract talented individuals, we offer a family-like culture, great benefits, and growth opportunities for careers in color.

Color Careers

We are looking for hard-working, talented team members who embrace our sustainability goals and company values. To support our business and make the quality products our customers expect, we need quality people like you. We want you to join our team.

Culture

We are a family-owned company with headquarters located in Mukwonago, Wisconsin. We continue to grow and currently have manufacturing locations in Mukwonago, Wisconsin, and Kings Mountain, North Carolina. Each of our facilities lives and breathes the BADGER COLOR USA corevalues, putting people first, acting boldly, and celebrating what we can do together as a team.

We know without our team, we would not be able to continue to grow and be successful. That is why we have competitive benefits packages to keep our teams safe and healthy. We also offer additional benefits to help with our team’s wellness, retirement, and personal time-off.

• Medical
• Vision
• Paid Time-off & Holidays
• 401K Match
• Life & Disability Insurance

Values

Put People First

• Customers, employees, and suppliers are at the heart of everything we do.

Act Boldly

• We embrace change, adapt quickly, work hard and never stop innovating.
• We respect, value, and celebrate what we can do together.

Responsibilities

To oversee the efficient operation of the Customer Service Department serving as a liaison between customers and internal departments regarding order status, from the time the order is received until the customer receives it. Establish and maintain positive working relationships with internal and external customers by ensuring the best possible customer satisfaction.

*This position will require at least 2 weeks of training at our office in Mukwonago, Wisconsin.*

*Candidates must be bilingual in English and Spanish to be considered for position.*

• Receive and process orders via fax, e-mail, hard copy or phone.
• Handle incoming calls and requests (verbal and written) communicated in Spanish as needed.
• Check order status and communicate with customers and sales staff.
• Check status of “orders due to ship” numerous times throughout the day.
• Communicate any order changes to internal departments.
• Email confirmations, price quotes, SDS and any paperwork that customer may not have received with their delivered order.
• Email required International shipping and billing paperwork to customer.
• Receive customer complaint or issue and direct to appropriate department.
• Track and analyze on time shipments (When applicable).
• Provide Sales Reps with customer related sales reports.
• Update Shipping Clerks with special ship instructions.
• Update pricing in MAS as advised by accounting team.
• Other Customer Service duties as needed.
• Work extended hours/weekends when assigned.
• Other miscellaneous duties as assigned.

Qualifications

• High school diploma or equivalent
• Demonstrated verbal and written fluency in English and Spanish required.
• Competent computer skills to include: Excel, Word, Outlook, Internet, Adobe Acrobat and the ability to learn the Badger Color MAS data base program.
• Ability to use copy machine, fax machine, and scanner.
• Strong interpersonal, verbal and written communication skills are required.
• Excellent telephone technique and professional demeanor.
• Outstanding problem solving, negotiation, and mediation skills with regard to conflict resolution.
• Attention to detail, accuracy and organization in all aspects of the job.

To be considered for this role, please complete the application as directed by the employer.