Customer Service Rep

Badger Color Concentrates Inc; Kings Mountain (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Vision

Paid Time-off & Holidays

401K Match

Life & Disability Insurance

Job summary

Badger Color USA seeks a customer service professional to oversee order processing, coordinate with internal departments, and ensure timely shipments for customers. This role requires strong communication, problem-solving, and a proactive approach to resolving issues while supporting sales teams.

Training will occur at our Mukwonago, WI office with opportunities to grow within a family-like culture. Competitive benefits and a focus on safety and accuracy are core to the team.

Qualifications

• High school diploma or equivalent.
• Competent computer skills to include Excel, Word, Outlook, Internet, Adobe Acrobat and the ability to learn the MAS database program.
• Ability to use copy machine, fax machine, and scanner.
• Strong interpersonal, verbal and written communication skills are required.
• Excellent telephone technique and professional demeanor.
• Outstanding problem solving, negotiation, and mediation skills with regard to conflict resolution.
• Attention to detail, accuracy and organization in all aspects of the job.

Responsibilities

• Receive and process orders via fax, e-mail, hard copy or phone.
• Handle incoming calls and requests (verbal and written).
• Check order status and communicate with customers and sales staff.
• Check status of orders due to ship numerous times throughout the day.
• Communicate any order changes to internal departments.
• Email confirmations, price quotes, SDS and any paperwork that customer may not have received with their delivered order.
• Email required International shipping and billing paperwork to customer.
• Receive customer complaint or issue and direct to appropriate department.
• Track and analyze on time shipments.
• Provide Sales Reps with customer related sales reports.
• Update Shipping Clerks with special ship instructions.
• Update pricing in MAS as advised by accounting team.
• Other Customer Service duties as needed.
• Work extended hours/weekends when assigned.
• Other miscellaneous duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Telephone technique

Problem solving

Negotiation

Mediation

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

MAS database program

Excel

Word

Outlook

Internet

Adobe Acrobat

Job description

At BADGER COLOR USA, we formulate, manufacture, and market custom concentrate and liquid color solutions for the plastic industry. We have a broad customer base with extensive product offerings from the shampoo bottle you used this morning to the cutting board you made dinner with, our products assist with daily life routines to creating memories with family and friends. As we continue to thrive as a growing leader in color concentratefor North America, we seek skilled, talented, motivated, and hard-working employees to join our team. We know that behind every great organization is a team of talented people. In order to attract talented individuals, we offer a family-like culture, great benefits, and growth opportunities for careers in color.

Color Careers

We are looking for hard-working, talented team members who embrace our sustainability goals and company values. To support our business and make the quality products our customers expect, we need quality people like you. We want you to join our team.

Culture

We are a family-owned company with headquarters located in Mukwonago, Wisconsin. We continue to grow and currently have manufacturing locations in Mukwonago, Wisconsin, and Kings Mountain, North Carolina. Each of our facilities lives and breathes the BADGER COLOR USA corevalues, putting people first, acting boldly, and celebrating what we can do together as a team.

We know without our team, we would not be able to continue to grow and be successful. That is why we have competitive benefits packages to keep our teams safe and healthy. We also offer additional benefits to help with our team’s wellness, retirement, and personal time-off.

• Medical
• Vision
• Paid Time-off & Holidays
• 401K Match
• Life & Disability Insurance

Values

Put People First

• Customers, employees, and suppliers are at the heart of everything we do.

Act Boldly

• We embrace change, adapt quickly, work hard and never stop innovating.
• We respect, value, and celebrate what we can do together.

To oversee the efficient operation of the Customer Service Department serving as a liaison between customers and internal departments regarding order status, from the time the order is received until the customer receives it.Establish and maintain positive working relationships with internal and external customers by ensuring the best possible customer satisfaction. This position will require at least 2 weeks of training at our office in Mukwonago, WI.

• Receive and process orders via fax, e-mail, hard copy or phone.
• Handle incoming calls and requests (verbal and written).
• Check order status and communicate with customers and sales staff.
• Check status of "orders due to ship" numerous times throughout the day.
• Communicate any order changes to internal departments.
• Email confirmations, price quotes, SDS and any paperwork that customer may not have received with their delivered order.
• Email required International shipping and billing paperwork to customer.
• Receive customer complaint or issue and direct to appropriate department.
• Track and analyze on time shipments (When applicable).
• Provide Sales Reps with customer related sales reports.
• Update Shipping Clerks with special ship instructions.
• Update pricing in MAS as advised by accounting team.
• Other Customer Service duties as needed.
• Work extended hours/weekends when assigned.
• Other miscellaneous duties as assigned.

Qualifications:

• High school diploma or equivalent
• Competent computer skills to include: Excel, Word, Outlook, Internet, Adobe Acrobat and the ability to learn the Badger Color MAS data base program.
• Ability to use copy machine, fax machine, and scanner.
• Strong interpersonal, verbal and written communication skills are required.
• Excellent telephone technique and professional demeanor.
• Outstanding problem solving, negotiation, and mediation skills with regard to conflict resolution.
• Attention to detail, accuracy and organization in all aspects of the job.

Physical Demands:

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or touch objects, tools, or controls and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move records, files, and reports weighing up to 10 pounds.

Observe applicable Safety, Health and Environment rules and guidelines.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate.