Senior Customer Service & Order Management Specialist

ThermoFisher Scientific; Miami (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition reimbursement

Employee referral bonus

Career advancement

Job summary

Thermo Fisher Scientific in Miami, OK is seeking a Senior Customer Service Representative. You will support order entry, quotations, and master-data maintenance while upholding service standards and accuracy.

You will collaborate with Sales, Planning, Distribution, and Finance to resolve issues and ensure timely delivery. Excellent communication and data-management skills are essential.

Qualifications

• High school diploma or equivalent with 2 years of related experience.
• Experience in customer service, order management, or office administration is preferred.

Responsibilities

• Respond to inquiries and support order entry, changes, quotations, and related admin tasks.
• Maintain accurate customer, order, and master data in ERP/CRM systems.
• Coordinate with Sales, Planning, Distribution, and Finance to communicate order status.
• Monitor work metrics and meet response-time and accuracy goals.
• Investigate routine orders and data issues; escalate complex matters as needed.
• Follow safety, quality, and data-handling procedures; document activities.

Skills

Communication skills

Microsoft Office proficiency

Data accuracy

Independent worker

Problem solving

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Job description

Thermo Fisher Scientific in Miami, OK is seeking a Senior Customer Service Representative. You will support order entry, quotations, and master-data maintenance while upholding service standards and accuracy.

You will collaborate with Sales, Planning, Distribution, and Finance to resolve issues and ensure timely delivery. Excellent communication and data-management skills are essential.