Customer Success & Order Fulfillment Specialist

Midland; Wheeling (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Referral program

Vision insurance

Job summary

Midland in Wheeling, IL is seeking a customer service-focused professional to enhance relationships and manage the order process from initial intake to final delivery. The role emphasizes efficient problem-solving and value-added services, with a Monday–Friday schedule.

The position includes collaboration with sales, suppliers, and warehouse teams to ensure accurate pricing, on-time shipments, and proper documentation, while maintaining customer inventory and order accuracy.

Qualifications

• Experience in paper distribution is a plus
• Respond to customer needs in an efficient manner
• Experience handling orders from specs to claims

Responsibilities

• Manage the order process from specs to claims and every step in between
• Build relationships with customers through high-level service and value-added reporting
• Collaborate with suppliers and internal sales/technical teams for mutual outcomes
• Liaise with Sales Representative to ensure accurate pricing and changes
• Coordinate shipment with warehouse and logistics, including freight
• Source and negotiate pricing with suppliers as needed
• Promote closeout stock items and process related documentation
• Support sales to ensure customer inventory is shipped and billed within 90 days

Skills

Customer service

Order processing

Inventory reporting

Negotiation

Communication

Job description

Midland in Wheeling, IL is seeking a customer service-focused professional to enhance relationships and manage the order process from initial intake to final delivery. The role emphasizes efficient problem-solving and value-added services, with a Monday–Friday schedule.

The position includes collaboration with sales, suppliers, and warehouse teams to ensure accurate pricing, on-time shipments, and proper documentation, while maintaining customer inventory and order accuracy.