Customer Success & Order Coordinator (Custom Apparel)

Primal Wear, Inc.; Denver (CO); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

401k with Matching

Paid Time Off

Employee Discount

Employee Ride Program

Job summary

Primal Wear, Inc. is seeking a Custom Service Specialist to support day-to-day customer service and administrative needs for custom apparel, focusing on smaller and less complex accounts.

You will manage communications, order details, timelines, and follow-up, acting as a reliable point of contact throughout the process. The role collaborates with Custom Account Managers, design, production, logistics, sales, and support teams to ensure orders are accurate and progressing on schedule.

Qualifications

• 0-2 years of experience in customer service, administrative support, sales support, account coordination, order entry, or a related customer-facing role.
• Strong organizational skills and attention to detail, with the ability to manage multiple orders, deadlines, and customer requests simultaneously.
• Excellent written and verbal communication skills, with a friendly, professional, and customer-first approach.
• Ability to follow established processes while recognizing when an issue requires additional attention or escalation.
• Strong follow-through and a willingness to take ownership of assigned tasks from beginning to completion.
• Comfortable learning and working with CRM platforms, order management systems, spreadsheets, email, and shared project-tracking tools.

Responsibilities

• Manage routine customer service and administrative needs for smaller teams, clubs, retailers, events, and organizations
• Enter, update, and maintain accurate customer, order, product, artwork, sizing, shipping, and deadline information in the company's CRM and order management systems
• Track key milestones such as artwork submission, design approval, order placement, production, shipping, and delivery, ensuring customers are aware of upcoming deadlines and requirements
• Respond promptly and professionally to customer questions, provide order updates, request missing information, and follow up on outstanding items
• Help customers understand basic ordering requirements, product options, deadlines, sizing information, artwork requirements, and next steps
• Communicate customer requirements and updates to design, production, logistics, sales, and customer support teams to help keep orders moving efficiently
• Review assigned orders regularly to identify missing information, approaching deadlines, potential delays, or other issues requiring attention
• Address routine customer issues independently when appropriate and eliminate more complex concerns
• Assist customers with repeat orders, basic reorders, order changes, replacement needs, and other standard account requests
• Keep CRM records, customer notes, order information, communications, deadlines, and follow-up tasks accurate and up to date
• Provide administrative and customer service assistance to the sales and account management teams
• Recognize potential reorder, product expansion, or other account opportunities and communicate them to the appropriate team member
• Ensure customers feel informed, supported, and confident throughout the custom apparel ordering process
• Manage and execute in house print production schedule including pressing, folding and packing orders for shipment
• Assist with retail customer service via phone, email and online chat as needed

Skills

Organizational skills

Written & verbal communication

Customer-first approach

Multi-tasking

Cross-functional collaboration

Tools

CRM platforms

Order management systems

Spreadsheets

Job description

Primal Wear, Inc. is seeking a Custom Service Specialist to support day-to-day customer service and administrative needs for custom apparel, focusing on smaller and less complex accounts.

You will manage communications, order details, timelines, and follow-up, acting as a reliable point of contact throughout the process. The role collaborates with Custom Account Managers, design, production, logistics, sales, and support teams to ensure orders are accurate and progressing on schedule.