Custom Apparel & Wholesale Sales & Ops Coordinator

Born Primitive; Virginia Beach (VA); On-site; USD 55,000 - 60,000; Full time

Job summary

B Born Primitive is seeking a detail-oriented professional to support Custom Apparel and Retail/Wholesale operations in Virginia Beach. You will organize apparel jobs, manage order data across systems, and ensure accurate production readiness from print shop to customer delivery.

You will also handle order management, customer service, and data maintenance across ERP/CRM/EDI platforms, ensuring timely fulfillment and data accuracy in a fast-paced environment.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Ability to manage repetitive, high-volume administrative tasks while maintaining accuracy.
• Ability to work effectively in a hands-on production environment.
• Follow detailed instructions and established processes.
• Strong problem-solving and critical-thinking skills.
• Ability to identify discrepancies and take appropriate action.
• Ability to work independently while also collaborating effectively with a team.
• Ability to transition between administrative, customer-service, and hands-on production responsibilities.
• Proficiency with Microsoft Excel or Google Sheets.
• Ability to learn and navigate multiple software platforms and systems.
• Strong organizational skills and ability to maintain an efficient workflow.
• Commitment to quality control and established production standards.
• Previous experience in data entry, customer service, sales operations, order management, retail, wholesale, e-commerce, administrative support, production, or apparel is preferred.
• Experience with ERP, CRM, EDI, wholesale, e-commerce, or order-management platforms is a plus.
• Experience with apparel production, heat pressing, print shop operations, or custom apparel is a plus.

Responsibilities

• Prioritize and organize Custom Apparel jobs in the shared Custom Google Sheet.
• Receive, count, sort, and organize blank apparel for print shop processing.
• Prepare and organize custom orders for the print shop.
• Pull orders as needed from both warehouses and organize them for print shop production.
• Pull replacement orders for print shops as needed.
• Monitor Slack and respond to Custom Apparel communications.
• Assist the Custom Apparel Coordinator and Manager with daily workflow and order organization.
• Attach neck labels to blank garments prior to printing.
• Apply logos using the heat press as required.
• Verify product, color, artwork, and quantities for heat pressing or print shop production.
• Inspect orders returning from the print shop before shipping.
• Identify discrepancies and communicate them.
• Help maintain a clean, organized production area.
• Follow production/quality-control standards.

Skills

Attention to detail

Organization

Time management

Communication

Customer service

Data entry

Hands-on production

Excel/Sheets

Learning new software

Problem solving

Independent with teamwork

Process following

ERP/CRM familiarity

Quality control

Tools

Microsoft Excel

Google Sheets

Job description

B Born Primitive is seeking a detail-oriented professional to support Custom Apparel and Retail/Wholesale operations in Virginia Beach. You will organize apparel jobs, manage order data across systems, and ensure accurate production readiness from print shop to customer delivery.

You will also handle order management, customer service, and data maintenance across ERP/CRM/EDI platforms, ensuring timely fulfillment and data accuracy in a fast-paced environment.