Customer Service Coordinator: Order Management & Flexible Scheduling

Acosta, Inc.; Lewisville (TX); On-site; USD 23,000 - 24,000; Full time

Job summary

Acosta Employee Holdco LLC in Lewisville, TX is seeking a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

You’ll professionally receive and resolve order issues, update orders and pricing in internal systems, monitor dashboards, and collaborate with internal and external teams to maintain strong client relationships.

Qualifications

• 2+ years in customer service, administrative, or business process roles.
• Food broker experience preferred.
• Strong communication, organization, and problem-solving abilities.

Responsibilities

• Receive and resolve customer order issues.
• Update orders, pricing, and criteria in internal systems.
• Monitor dashboards and alerts daily to identify and address issues.
• Escalate unresolved issues to managers or supervisors.
• Investigate rules engine issues and follow established resolution procedures.
• Maintain documentation in compliance with company policies.
• Build and maintain relationships with customers and coworkers.
• Support Customer Replenishment (CRP/VMI) processes when applicable.

Skills

Communication

Organization

Problem solving

Data entry

Education

High School Diploma or GED

Associate Degree preferred

Customer service training

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Acosta Employee Holdco LLC in Lewisville, TX is seeking a detail-oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

You’ll professionally receive and resolve order issues, update orders and pricing in internal systems, monitor dashboards, and collaborate with internal and external teams to maintain strong client relationships.