Customer Service & Order Coordination Specialist

Acosta, Inc.; Rogers (AR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Equal opportunity employer

Job summary

Acosta Group in Rogers, AR is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish and resolve customer issues across assigned lines. You will collaborate with internal teams, update orders and pricing in internal systems, monitor dashboards, and maintain accurate documentation while building strong relationships with customers and partners.

This role emphasizes accuracy, proactive communication, and timely delivery in a fast-paced retail

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred.
• Formal customer service training a plus.
• 2+ years of customer service, administrative, or business process experience.
• Food broker experience preferred.
• Strong communication, organization, and problem-solving skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Data entry and order management systems experience.
• Attention to detail in a fast-paced environment.

Responsibilities

• Professionally receive and resolve customer order issues
• Research and resolve issues, collaborating with internal and external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify and address issues quickly
• Escalate unresolved issues to appropriate managers or supervisors
• Investigate rules engine issues and follow established resolution procedures
• Maintain accurate documentation in compliance with company policies
• Build and maintain strong relationships with customers, clients, and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

Skills

Communication

Organization

Problem solving

Microsoft Office

Data entry

Office equipment

Attention to detail

Education

High School Diploma or GED

Associate Degree preferred

Formal customer service training

Tools

Microsoft Word

Excel

Outlook

Job description

Acosta Group in Rogers, AR is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish and resolve customer issues across assigned lines. You will collaborate with internal teams, update orders and pricing in internal systems, monitor dashboards, and maintain accurate documentation while building strong relationships with customers and partners.

This role emphasizes accuracy, proactive communication, and timely delivery in a fast-paced retail