Customer Success Operations Lead: Data-Driven Growth

Biopharma Careers; New Jersey; On-site; USD 88,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement contributions

Other perquisites

Job summary

MilliporeSigma is seeking a Customer Success Operations Manager within the Customer Digital Products (CDP) organization in the United States. You will partner with senior customer success and commercial teams to strengthen engagement, drive growth, and translate customer insight into measurable business impact.

You will lead data-driven initiatives, support GTM activities, and help expand the CDP customer base while improving workflows across the organization.

Qualifications

• Bachelor’s degree in business management, marketing, engineering, biotechnology, or a related discipline.
• 3+ years of experience in a B2B environment spanning customer success, sales, product, or business management, or commercial execution in a digital space.

Responsibilities

• Support go-to-market and commercial activities, including pipeline tracking, customer outreach preparation, and follow-up coordination.
• Help grow and retain the CDP customer base through direct and indirect customer engagement.
• Capture the Voice of Customer, value narratives, success rates, and Voice of Sales insights to enable evidence-based selling.
• Explore data to identify compelling stories, expand impact measurement, and own customer success dashboards.
• Improve and document operational workflows for commercial teams and the wider CDP organization.
• Lead customer success and value-realization projects assigned by CDP leadership.
• Coordinate internal communications and support external communications when needed.

Job description

MilliporeSigma is seeking a Customer Success Operations Manager within the Customer Digital Products (CDP) organization in the United States. You will partner with senior customer success and commercial teams to strengthen engagement, drive growth, and translate customer insight into measurable business impact.

You will lead data-driven initiatives, support GTM activities, and help expand the CDP customer base while improving workflows across the organization.