Customer Success & Operations Specialist

Entegris, Inc.; Jonathan (MN); On-site; USD 69,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Generous 401(k) plan with employer RSP

Health, dental and vision insurance

Paid time off

Education assistance

Job summary

Entegris, Inc. seeks a Customer Service Specialist to support key customers, resolve complex issues, and coordinate with internal teams for accurate fulfillment. You will apply sound judgment to balance customer expectations with operational priorities and contribute to service improvements.

The role focuses on handling inquiries, evaluating purchase orders, and ensuring policy adherence while driving continuous improvement across processes.

Qualifications

• Bachelor’s degree in Business or related field or equivalent professional experience.
• Minimum 2+ years in customer service, operations, or related roles.
• Experience interpreting policies, coordinating with Finance, and using SAP is preferred.

Responsibilities

• Analyze orders and complex requests; translate requirements into SAP processes.
• Serve as primary contact for assigned customers and resolve non-routine issues.
• Review orders for compliance, authorize SAP entries per policy.
• Collaborate with Production, Logistics, Quality, Finance, and Compliance teams.
• Manage quality notifications, returns, and regulatory risk as needed.
• Identify root causes and contribute to process improvements.

Skills

Independent judgment

Analytical thinking

Problem solving

SAP experience

Microsoft Office

Education

Bachelor’s degree in Business or related field

Tools

SAP

Microsoft Office

Job description

Entegris, Inc. seeks a Customer Service Specialist to support key customers, resolve complex issues, and coordinate with internal teams for accurate fulfillment. You will apply sound judgment to balance customer expectations with operational priorities and contribute to service improvements.

The role focuses on handling inquiries, evaluating purchase orders, and ensuring policy adherence while driving continuous improvement across processes.