Specialist, Customer Service

Entegris, Inc.; Jonathan (MN); In loco; USD 69.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Generous 401(k) plan with employer RSP

Health, dental and vision insurance

Paid time off

Education assistance

Descrizione del lavoro

Entegris, Inc. seeks a Customer Service Specialist to support key customers, resolve complex issues, and coordinate with internal teams for accurate fulfillment. You will apply sound judgment to balance customer expectations with operational priorities and contribute to service improvements.

The role focuses on handling inquiries, evaluating purchase orders, and ensuring policy adherence while driving continuous improvement across processes.

Competenze

• Bachelor’s degree in Business or related field or equivalent professional experience.
• Minimum 2+ years in customer service, operations, or related roles.
• Experience interpreting policies, coordinating with Finance, and using SAP is preferred.

Mansioni

• Analyze orders and complex requests; translate requirements into SAP processes.
• Serve as primary contact for assigned customers and resolve non-routine issues.
• Review orders for compliance, authorize SAP entries per policy.
• Collaborate with Production, Logistics, Quality, Finance, and Compliance teams.
• Manage quality notifications, returns, and regulatory risk as needed.
• Identify root causes and contribute to process improvements.

Conoscenze

Independent judgment

Analytical thinking

Problem solving

SAP experience

Microsoft Office

Formazione

Bachelor’s degree in Business or related field

Strumenti

SAP

Microsoft Office

Descrizione del lavoro

Job Title: Specialist, Customer Service

Job Description: About the Role Entegris is seeking a Customer Service Specialist to support and strengthen relationships with our customers. This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience. The Customer Service Specialist applies sound judgment and initiative in day‑to‑day decision‑making, balancing customer expectations with operational priorities and business goals. The position also contributes to continuous improvement efforts that enhance the overall customer experience.

Key Responsibilities

Customer Issue Management & Resolution

Independently analyze customer orders and non‑routine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives. Serve as the primary point of contact for assigned customers, independently managing non‑routine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements. Identify and monitor shipping and billing holds, account discrepancies, or service risks and take corrective action within assigned authority. Resolve accounts receivable issues by interpreting policy and coordinating with Finance. Assess competing customer requirements and determine which customer commitments should take precedence based on business impact, operational constraints, and strategic considerations.

Order & Account Oversight

Develop and review customer quotations and deliver accurate pricing and terms. Review and evaluate customer purchase orders for alignment with compliance requirements, exercise judgment to resolve discrepancies or determine appropriate corrective actions and authorize SAP entry in accordance with company policies. Analyze consignment inventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and business objectives.

Policy Interpretation & Business Judgment

Interpret and apply company policies to unique customer situations Recommend policy or process changes to better meet customer and business requirements Approve exceptions or escalations within defined guidelines

Cross-Functional Collaboration

Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements Balance customer needs with operational, regulatory, and financial considerations Be the voice of the customer in internal alignment discussions

Quality, Returns & Risk Management

Manage quality notifications and return material processes Assess customer impact and determine appropriate corrective actions Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensure appropriate handling or escalation of compliance‑sensitive scenarios

Continuous Improvement

Analyze recurring customer and operational issues to identify root causes Recommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle time

Other Duties

Perform additional responsibilities as assigned to support departmental and organizational objectives.

Qualifications

Education:

Bachelor’s degree in Business or related field, or equivalent professional experience

Experience:

Minimum of 2 years of professional experience in customer service, operations, or related business support roles

Skills:

Ability to exercise independent judgment and discretion Strong analytical and problem-solving capabilities SAP experience preferred Proficiency in Microsoft Office Experience in manufacturing or ISO-regulated environments preferred

Success Measures:

Effective resolution of complex customer issues Sound decision‑making aligned with business and operational goals Improved customer experience and service efficiency Strong cross-functional collaboration and process improvement contributions

WHY WORK AT ENTEGRIS?

Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision‑making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

WHAT WE OFFER

• Compensation: $68,500 - $75,000 per year with actual pay dependent on candidate overall skills for the role
• Annual bonus eligibility
• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you need Entegris immigration sponsorship (e.g., H1B, O1,TN, F1, CPT, STEM OPT, J1 E3, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity for all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

#LI-BS1

At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it. People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better. Learn more about why people enjoy working at Entegris.