Customer Success & Operations Liaison

Ingredion Incorporated; Westchester (IL); On-site; USD 59,000 - 78,000; Full time

Job summary

Ingredion Incorporated is seeking a Customer Support Specialist in Westchester to act as a pivotal contact for customers, managing orders from placement through delivery. This role collaborates with Logistics, Quality, Sales, and Program Management to resolve issues and ensure customer satisfaction.

Ideal candidates have 3–6 years of experience, SAP/Salesforce/EDI proficiency, and a background in business or related fields.

Qualifications

• 3–6 years of experience preferred; SAP, Salesforce, and EDI experience required.
• Proficient in Microsoft Office applications.
• Bachelor’s degree in business or related field is a plus.

Responsibilities

• Build sustainable relationships with internal and external partners.
• Respond to customer inquiries promptly to maintain high service levels.
• Understand customer needs and communicate across the organization.
• Maintain CRM/ERP databases and ensure accurate customer information.
• Collaborate with Sales, Logistics, and Quality teams.
• Support after-hours program for the department.

Skills

Multitasking

Customer-facing

Education

Bachelor's degree in business or related field

Tools

SAP

Salesforce

EDI

Microsoft Office

Job description

Ingredion Incorporated is seeking a Customer Support Specialist in Westchester to act as a pivotal contact for customers, managing orders from placement through delivery. This role collaborates with Logistics, Quality, Sales, and Program Management to resolve issues and ensure customer satisfaction.

Ideal candidates have 3–6 years of experience, SAP/Salesforce/EDI proficiency, and a background in business or related fields.