Customer Success & Operations Specialist

Corning Incorporated; Charlotte (NC); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Bonuses & incentives

Pension plan

Health benefits

Job summary

Corning Incorporated in Charlotte is seeking a Customer Operations Specialist to deliver exceptional customer service, respond to inquiries, and coordinate across departments to resolve issues. You will maintain records, improve processes, and deepen product knowledge to enhance the customer experience.

The role emphasizes diplomacy, independent work, and teamwork with strong communication skills, including Spanish language proficiency.

Qualifications

• Associate’s, Bachelor’s degree or a minimum of 3-5 years Customer Service experience.
• Proven experience in a customer facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.
• Fluency in the Spanish language.

Responsibilities

• Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally.
• Resolve customer issues: Investigate, troubleshoot, and resolve any issues or complaints raised by customers, including coordinating with all required internal departments (Technical Support, Quality, Supply Chain etc.).
• Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
• Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
• Improve Customer Experience: Identify trends in customer feedback and recommend process and/or service improvements.
• Product Knowledge: Maintain a deep understanding of the company's products and services to provide accurate information to customers.
• Compliance: Ensure compliance with company policies and industry regulations.

Skills

Customer service

Communication

Problem solving

Attention to detail

Organization

Teamwork

Diplomacy

Independent worker

Spanish language

Education

Associate's degree

Bachelor's degree

3-5 years customer service experience

Tools

Salesforce

SAP

Job description

Corning Incorporated in Charlotte is seeking a Customer Operations Specialist to deliver exceptional customer service, respond to inquiries, and coordinate across departments to resolve issues. You will maintain records, improve processes, and deepen product knowledge to enhance the customer experience.

The role emphasizes diplomacy, independent work, and teamwork with strong communication skills, including Spanish language proficiency.