Customer Success & Logistics Specialist

Ingredion Incorporated; Westchester (IL); Sur place; USD 59 000 - 78 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) plan with company match

Résumé du poste

Ingredion Incorporated is seeking a Customer Support Specialist in Westchester, NY region to serve as a critical contact for customers from order placement to delivery. This role collaborates with Logistics, Quality, Sales, Program Management, and Order Coordination to resolve issues and maintain high customer satisfaction.

Qualifications include 3–6 years of experience, SAP/Salesforce/EDI proficiency, and a bachelor’s degree in business or related field is a plus.

Qualifications

• 3–6 years of experience preferred.
• SAP, Salesforce, and EDI experience required.
• Proficient in Microsoft Office applications.
• Previous experience in customer-facing roles.
• Demonstrated ability to multitask and handle multiple situations.
• Lean Six Sigma training or certification is a plus.
• Experience in Food/Beverage/Ingredient industry is a plus.
• Bachelor’s degree in business or related field is a plus.

Responsabilités

• Build sustainable relationships through open and interactive communications with customers and internal teams.
• Respond and follow up to customer inquiries promptly to ensure high levels of service.
• Understand customer needs and communicate across multiple levels of the organization.
• Interact with sales, customers, and colleagues via phone, email, chat, and in person.
• Capture accurate customer feedback to resolve issues efficiently and timely.
• Maintain CRM/ERP data and ensure key customer information is up to date.
• Support after-hours coverage for the department.
• Guide the team through organizational changes with clarity and empathy.

Connaissances

Multitasking

Customer-facing

Continuous improvement

Problem solving

Formation

Bachelor’s degree in business or related field

Outils

SAP

Salesforce

EDI

Microsoft Office

Description du poste

Ingredion Incorporated is seeking a Customer Support Specialist in Westchester, NY region to serve as a critical contact for customers from order placement to delivery. This role collaborates with Logistics, Quality, Sales, Program Management, and Order Coordination to resolve issues and maintain high customer satisfaction.

Qualifications include 3–6 years of experience, SAP/Salesforce/EDI proficiency, and a bachelor’s degree in business or related field is a plus.