Customer Support Specialist: Growth & Process Improvement

Ingredion; Westchester (IL); On-site; USD 59,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Ingredion is seeking a Customer Support Specialist in Westchester to serve as a critical liaison with customers from order placement through delivery. You will collaborate with Logistics, Sales, Quality, and Program Management to resolve issues and maintain high customer satisfaction.

This role offers opportunities to grow into other areas such as Logistics, Sales, or Quality, with exposure to multiple business segments.

Qualifications

• 3–6 years of experience preferred.
• SAP, Salesforce, and EDI experience required.
• Proficient in Microsoft Office applications
• Previous experience in customer-facing roles
• Demonstrated ability to multitask and handle multiple situations
• Have knowledge of continuous improvement, Lean, and/or Lean Six Sigma training
• Experience in Food/Beverage/Ingredient industry a plus
• Bachelor’s degree in business or related field a plus

Responsibilities

• Building sustainable relationships through open and interactive communications both internally and externally
• Respond and follow up to all customer inquiries within a timely manner to ensure they are receiving a high-level of service
• Understand the customer’s needs and communicate those needs effectively across multiple levels of the organization
• Interact with sales team, customers, colleagues via phone, email, chat and in person
• Collect prompt and accurate customer feedback to resolve issues in an orderly, efficient and timely manner.
• Encourage creative solutions and take initiative to resolve challenges effectively
• Ensure all customer complaints are tracked according to department and company procedures
• Participate in the after-hours program for the department
• Maintain CRM/ERP database, keeping current with all key customer information
• Apply deep knowledge to complete department tasks/projects
• Supervise and train peers and new hires processes and procedures
• Work national and complex accounts
• Demonstrate a growth mindset and take initiative to drive continuous improvement and personal development.
• Guide the team through organizational changes with clarity and empathy
• Ability to operate in multiple business segments and customer categories for assistance in coverage during absences and vacations.

Skills

SAP

Salesforce

EDI

Customer-facing

Lean Six Sigma training

Data-driven problem solving

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Ingredion is seeking a Customer Support Specialist in Westchester to serve as a critical liaison with customers from order placement through delivery. You will collaborate with Logistics, Sales, Quality, and Program Management to resolve issues and maintain high customer satisfaction.

This role offers opportunities to grow into other areas such as Logistics, Sales, or Quality, with exposure to multiple business segments.