Customer Success Operations Lead — Data, Automation & Scale

Menlo Ventures; Austin (TX); On-site; USD 112,500 - 122,250; Full time

Benefits offered by this job

Competitive salary

Equity for all full-time roles

Excellent benefits

Support for professional growth

Job summary

A technology company based in Austin, TX, seeks a Customer Success Operations Manager to optimize post-sales operations. The ideal candidate will have 3-5 years of relevant experience and strong analytical skills. Responsibilities include data management, building dashboards, and leading cross-functional programs. This full-time, on-site position requires close collaboration with various teams. Compensation ranges from $112,500 to $122,250 annually.

Qualifications

• 3-5 years of experience in Customer Success Operations or Revenue Operations.
• Strong proficiency in Excel/Google Sheets and SQL.
• Experience managing post-sales analytics including churn and retention.

Responsibilities

• Own post-sales data management and insights.
• Manage quarterly compensation plans and reporting.
• Execute large-scale operational programs across departments.

Skills

Customer Success Operations

Data analysis

Project management

Communication

SQL proficiency

Salesforce

Excel / Google Sheets

Tools

Salesforce

Looker

Vitally

Job description

A technology company based in Austin, TX, seeks a Customer Success Operations Manager to optimize post-sales operations. The ideal candidate will have 3-5 years of relevant experience and strong analytical skills. Responsibilities include data management, building dashboards, and leading cross-functional programs. This full-time, on-site position requires close collaboration with various teams. Compensation ranges from $112,500 to $122,250 annually.