CS Operations Leader, Data & Automation

Envoy Inc.; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

High degree of trust in execution

Opportunity to collaborate with talented people

Support for personal and professional growth

Job summary

A prominent workplace management platform provider is seeking a Customer Success Operations Manager in San Francisco. This role involves managing post-sales data, leading operational initiatives, and equipping teams for success. Ideal candidates will have 3-5 years of experience in Customer Success Operations and strong analytical and project management skills. This is an on-site position requiring a 4-day workweek, allowing for immediate impact on customer experiences and operational excellence.

Qualifications

• 3-5 years of experience in Customer Success Operations or related SaaS operational roles.
• Experience leading cross-functional projects from planning through execution.
• Experience managing post-sales analytics.

Responsibilities

• Own post-sales data and insights management including churn and performance tracking.
• Lead large-scale, complex, cross-functional operational programs.
• Manage quarterly compensation plans and attainment reporting.

Skills

Strong analytical skills

Communication skills

Project management

Proficiency in Excel/Google Sheets

Basic SQL proficiency

Tools

Salesforce

BI tools (Looker, Omni)

Vitally

Job description

A prominent workplace management platform provider is seeking a Customer Success Operations Manager in San Francisco. This role involves managing post-sales data, leading operational initiatives, and equipping teams for success. Ideal candidates will have 3-5 years of experience in Customer Success Operations and strong analytical and project management skills. This is an on-site position requiring a 4-day workweek, allowing for immediate impact on customer experiences and operational excellence.