Remote AI Quality Evaluator, Support Operations

Mercor; New York (NY); Remote; USD 34,000 - 55,000; Full time

Job summary

Mercor is seeking experts to evaluate AI-generated work products in customer success / support operations. This remote, hourly engagement involves reviewing artifacts for accuracy, rigor, and domain quality.

You will apply deep subject-matter expertise to grade outputs and provide clear, structured written feedback. The role requires 5+ years in CS/support ops, fluent English, and strong MS Office/Google Workspace skills, especially Slides.

Qualifications

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors.
• Provide clear, structured written feedback.

Skills

Years of experience

English fluency

MS Office & Google Workspace

Education

Advanced degree

Job description

Mercor is seeking experts to evaluate AI-generated work products in customer success / support operations. This remote, hourly engagement involves reviewing artifacts for accuracy, rigor, and domain quality.

You will apply deep subject-matter expertise to grade outputs and provide clear, structured written feedback. The role requires 5+ years in CS/support ops, fluent English, and strong MS Office/Google Workspace skills, especially Slides.