Customer Success & Operations Coordinator

Medical Instrument Development Laboratories, Inc.; San Leandro (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Collaborative and supportive environment

Exposure to multiple business functions

Career growth opportunities

Job summary

Medical Instrument Development Laboratories, Inc. is seeking a detail-oriented Customer Service Coordinator in San Leandro, CA. This role requires strong communication skills and attention to detail while providing support for customer inquiries, order processing, and coordination among teams.

Ideal candidates will have 0-3 years of experience and relevant educational background. Join us to build your career in the medical device industry and enjoy collaborative benefits.

Qualifications

• 0-3 years of experience in customer service or related role.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer and distributor inquiries via phone and email.
• Process customer orders and coordinate shipments.
• Manage customer records, documentation, and follow-up activities.

Skills

Customer service skills

Communication skills

Organizational skills

Proficiency in Microsoft Office

Education

Associate’s or Bachelor’s degree in Business Administration or Communications

Tools

ERP systems

CRM systems

NetSuite

Job description

Medical Instrument Development Laboratories, Inc. is seeking a detail-oriented Customer Service Coordinator in San Leandro, CA. This role requires strong communication skills and attention to detail while providing support for customer inquiries, order processing, and coordination among teams.

Ideal candidates will have 0-3 years of experience and relevant educational background. Join us to build your career in the medical device industry and enjoy collaborative benefits.