Customer Success & Onboarding Coordinator

GigSafe Inc.; Austin (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision for you

Unlimited PTO

401(k)

Meaningful equity

Paid parental leave

Job summary

GigSafe is seeking our first Account Coordinator to join the Customer Success team and support the full CS lifecycle. You’ll assist onboarding, coordinate with Sales, Implementation, and Account Managers, and help keep customers aligned and successful.

The role requires proactive, detail-oriented work, with a focus on organization, trust-building across stakeholders, and timely follow-ups in a startup environment.

Qualifications

• Based in Austin, TX or willing to relocate.
• 1-3 years of experience in account management, customer support or an operations/admin role managing 10+ accounts or projects at once.
• Working fluency in a CRM (Attio, Salesforce, HubSpot or similar).
• Strong project management skills including project planning, time management, organization.
• Ability to effectively respond to rapidly changing business needs and urgent requests.
• Excellent verbal and written communication and interpersonal skills – concise, specific and quick.

Responsibilities

• Support Account Managers and the Onboarding team across the full customer success lifecycle – during the handoff from sales to implementation and through steady-state account management
• Prepare onboarding documentation, pull account reports and assemble materials ahead of customer calls and QBRs
• Track onboarding status end-to-end: log activity, update records and keep Attio current so nothing falls through
• Handle routine customer communications – scheduling, confirmations, status updates, and flag anything that needs an Account Manager’s judgement call
• Manage internal deadlines and open action items across teams so follow-ups don’t sit unaddressed
• Log support and product tickets and follow-up until resolved
• Be a secondary point of contact for allocated account stakeholders
• Be a product expert and help build, edit, and manage customer onboarding and compliance workflows
• Support client site visits alongside Account Managers, as needed
• Drive process improvements and contribute to standard operating procedure (SOP) development for the customer success lifecycle as it matures

Skills

Account management

Customer support

Operations

Project management

Time management

Communication

Tools

Attio

Salesforce

HubSpot

Job description

GigSafe is seeking our first Account Coordinator to join the Customer Success team and support the full CS lifecycle. You’ll assist onboarding, coordinate with Sales, Implementation, and Account Managers, and help keep customers aligned and successful.

The role requires proactive, detail-oriented work, with a focus on organization, trust-building across stakeholders, and timely follow-ups in a startup environment.