Customer Success Manager - West

Aidoc; Seattle (WA); Remote; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Stock options

Flexible time off

401(k) plan

Life insurance

Job summary

Qualifications

• Bachelor’s or master’s in a quantitative field or equivalent experience.
• 4+ years in customer success, customer-facing analytics or project management in SaaS/high-tech environments.
• Experience with data analytics and stakeholder management at executive levels.
• Familiarity with medical imaging/healthcare tech is a plus.

Responsibilities

• Advocate for customers and serve as trusted advisor across engineering, operations, sales and support.
• Lead executive-level discussions and identify opportunities to improve value.
• Collaborate with Product/Data/AI teams to shape solutions based on customer feedback.
• Onboard new customers and ensure successful adoption and ongoing success.

Skills

Customer success

Stakeholder management

SaaS experience

Data analysis

English fluency

Education

BSc or MSc in quantitative field

Tools

CRM software

Data visualization tools

Job description

About Aidoc

Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.

Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.

Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.

Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.

About This Role

This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand your customers, enhance the value they get from our solutions, and demonstrate the impact for their organization. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our AI enterprise solutions support the achievement of our customers’ strategic goals.

This is a remote role to be filled in the Western US.

Responsibilities

Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers:

• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Lead discussions with our customers (top physicians in prestige medical centers).
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments.
• Define the next steps and work on “making things happen” with our R&D teams.

Serve as the liaison between our customers and internal teams:

• Work with the technical team to ensure smooth onboarding of new customers.
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective.
• Have a deep understanding of our solutions, their expected performance, and the user interface.

Drive Value Demonstration Of Our Solution For Our Customers

• Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers.
• Initiate and help execute research initiatives.

Requirements

• BSc in science, engineering, or any quantitative field. Preferably MSc.
• 4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles.
• Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
• Experience with data analytics is an advantage.
• Previous work with medical imaging and radiologists is an advantage.
• Research experience is an advantage.
• Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level.
• Ability to multitask, problem solve, and work cross-functionally in a dynamic environment.
• Critical thinker with a good analytical approach and data-driven decision-making process.
• Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment.
• Excellent verbal and written communication skills (in English).
• Ability to work in the PST time zones.
• Ability to travel up to 25%.

Working at Aidoc

We’re a dynamic, collaborative and fast growing team of more than 500 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work.

We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace.

What We Offer

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• Flexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.
• A 401(k) plan with company match, life insurance, plus long- and short-term disability
• The opportunity to directly improve medical care and impact patient outcomes

Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.