Customer Success Manager- US Clients

your Jared; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Your Jared is seeking a confident Customer Success & Product Demo Specialist to onboard new U.S. clients, conduct live product demonstrations, and manage post-sales relationships.

The ideal candidate explains workflows clearly, communicates in fluent English, and coordinates with internal teams to ensure smooth onboarding and ongoing support for accounting clients. You will track feedback, prepare reports, and help optimize customer experience across onboarding, adoption, and renewal cycles.

Qualifications

• Strong presentation skills for product demos and onboarding.
• Clear and concise communication with clients and internal teams.
• Ability to manage ongoing customer relationships and drive adoption.

Responsibilities

• Conduct live product demonstrations for prospective clients
• Explain workflows, processes, and service offerings clearly
• Assist in onboarding new clients
• Coordinate between clients and internal operations teams
• Handle customer queries and provide timely resolutions
• Maintain strong client relationships through regular follow-ups
• Support sales and business development teams during client discussions
• Track customer feedback and improve customer experience
• Ensure high customer satisfaction and retention
• Prepare reports, updates, and follow-up documentation
• Excellent spoken and written English communication
• Strong presentation and demo-handling skills
• Comfortable handling U.S.-based clients over calls and video meetings
• Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred
• Confident personality with strong interpersonal skills
• Comfortable working in U.S. shift timings
• CRM or client management tool experience preferred
• Ability to explain processes in a simple and professional manner
• Accounting/bookkeeping industry experience is a plus

Skills

Presentation skills

Customer focus

Communication

Onboarding

Relationship management

Tools

CRM systems

Video conferencing

Job description

We are looking for a confident and client-focused Customer Success & Product Demo Specialist to handle client onboarding, product demonstrations, relationship management, and post-sales support for our U.S.-based clients.

The ideal candidate should be comfortable speaking with international clients, explaining workflows clearly, conducting live demos, and ensuring a smooth customer experience from onboarding to ongoing support.

Key Responsibilities:

• Conduct live product demonstrations for prospective clients
• Explain workflows, processes, and service offerings clearly
• Assist in onboarding new clients
• Coordinate between clients and internal operations teams
• Handle customer queries and provide timely resolutions
• Maintain strong client relationships through regular follow-ups
• Support sales and business development teams during client discussions
• Track customer feedback and improve customer experience
• Ensure high customer satisfaction and retention
• Prepare reports, updates, and follow-up documentation
• Excellent spoken and written English communication
• Strong presentation and demo-handling skills
• Comfortable handling U.S.-based clients over calls and video meetings
• Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred
• Confident personality with strong interpersonal skills
• Comfortable working in U.S. shift timings
• CRM or client management tool experience preferred
• Ability to explain processes in a simple and professional manner
• Accounting/bookkeeping industry experience is a plus

Conduct client demos, onboarding, and customer success operations for U.S.-based accounting clients.